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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Bibliografische gegevens
Hoofdauteur:	McLean, Daniel (ITSM Consultant)
Formaat:	Elektronisch E-boek
Taal:	Engels
Gepubliceerd in:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Onderwerpen:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Online toegang:	An electronic book accessible through the World Wide Web; click to view
Tags:	Voeg label toe Geen labels, Wees de eerste die dit record labelt!

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