Integrated measurement-- KPIs and metrics for ITSM : a narrative account /
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第一著者: | McLean, Daniel (ITSM Consultant) |
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フォーマット: | 電子媒体 eBook |
言語: | 英語 |
出版事項: |
Ely, Cambridgeshire :
IT Governance Publishing,
2013.
|
主題: | |
オンライン・アクセス: | An electronic book accessible through the World Wide Web; click to view |
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