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Integrated measurement-- KPIs and metrics for ITSM : a narrative account /

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Detalles Bibliográficos
Autor Principal:	McLean, Daniel (ITSM Consultant)
Formato:	Electrónico eBook
Idioma:	inglés
Publicado:	Ely, Cambridgeshire : IT Governance Publishing, 2013.
Subjects:	Performance technology. Performance standards. Information technology > Management. Information technology > Quality control. Electronic books.
Acceso en liña:	An electronic book accessible through the World Wide Web; click to view
Tags:	Engadir etiqueta Sen Etiquetas, Sexa o primeiro en etiquetar este rexistro!

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