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Implementing service quality based on ISO/IEC 20000 : a management guide /

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Bibliographic Details
Main Author:	Kunas, Michael
Format:	Electronic eBook
Language:	English
Published:	Ely, Cambridgeshire : IT Governance Publishing, [2012]
Edition:	Third edition.
Subjects:	Business enterprises > Computer networks. Industrial management. Information technology > Management. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
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