Implementing service quality based on ISO/IEC 20000 : a management guide /
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| Main Author: | |
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| Format: | Electronic eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire :
IT Governance Publishing,
[2012]
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| Edition: | Third edition. |
| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| Physical Description: | 1 online resource (109 pages) |
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| ISBN: | 9781849284431 (ebook) |