Citação norma APA

Tuominen, K. (2013). Process management excellence criteria: Self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..

Citação norma Chicago

Tuominen, Kari. Process Management Excellence Criteria: Self-assessment Work Book : 34 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2013.

Citação norma MLA

Tuominen, Kari. Process Management Excellence Criteria: Self-assessment Work Book : 34 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2013.

Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.