Tuominen, K. (2013). Process management excellence criteria: Self-assessment work book : 34 probing questions and contrasting pairs of examples : what separates the successful from the average? Benchmarking Ltd..
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रTuominen, Kari. Process Management Excellence Criteria: Self-assessment Work Book : 34 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? [Turku, Finland]: Benchmarking Ltd., 2013.
एमएलए (9वां संस्करण) प्रशस्ति पत्रTuominen, Kari. Process Management Excellence Criteria: Self-assessment Work Book : 34 Probing Questions and Contrasting Pairs of Examples : What Separates the Successful from the Average? Benchmarking Ltd., 2013.
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