Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Сохранить в:
| Главный автор: | |
|---|---|
| Другие авторы: | , |
| Формат: | Электронный ресурс eКнига |
| Язык: | английский |
| Опубликовано: |
[Turku, Finland] :
Benchmarking Ltd.,
2013.
|
| Серии: | Development models series
|
| Предметы: | |
| Online-ссылка: | An electronic book accessible through the World Wide Web; click to view |
| Метки: |
Добавить метку
Нет меток, Требуется 1-ая метка записи!
|
Схожие документы
Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
по: Tuominen, Kari
Опубликовано: (2012)
по: Tuominen, Kari
Опубликовано: (2012)
Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
по: Tuominen, Kari
Опубликовано: (2012)
по: Tuominen, Kari
Опубликовано: (2012)
Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
по: Tuominen, Kari
Опубликовано: (2013)
по: Tuominen, Kari
Опубликовано: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
по: Lowenstein, Michael W., 1942-
Опубликовано: (2011)
по: Lowenstein, Michael W., 1942-
Опубликовано: (2011)
Customer winback how to recapture lost customers and keep them loyal /
по: Griffin, Jill
Опубликовано: (2001)
по: Griffin, Jill
Опубликовано: (2001)
Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
по: Mushira, Maureene M.
Опубликовано: (2010)
по: Mushira, Maureene M.
Опубликовано: (2010)
When customers talk --turn what they tell you into sales /
по: Gross, T. Scott
Опубликовано: (2005)
по: Gross, T. Scott
Опубликовано: (2005)
The relationship advantage become a trusted advisor and create clients for life /
по: Stevenson, Tom, 1943-
Опубликовано: (2003)
по: Stevenson, Tom, 1943-
Опубликовано: (2003)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
по: Lowenstein, Michael W., 1942-
Опубликовано: (2014)
по: Lowenstein, Michael W., 1942-
Опубликовано: (2014)
Beyond customer service, revised
по: Gerson, Richard F.
Опубликовано: (1998)
по: Gerson, Richard F.
Опубликовано: (1998)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
по: Frawley, Andrew
Опубликовано: (2015)
по: Frawley, Andrew
Опубликовано: (2015)
The customer-driven company : moving from talk to action /
по: Whiteley, Richard C.
Опубликовано: (1991)
по: Whiteley, Richard C.
Опубликовано: (1991)
Customer relations
Опубликовано: (2011)
Опубликовано: (2011)
Customer intimacy : pick your partners, shape your culture, win together /
по: Wiersema, Fred
Опубликовано: (1996)
по: Wiersema, Fred
Опубликовано: (1996)
Customer care excellence : how to create an effective customer focus. /
по: Cook, Sarah
Опубликовано: (2011)
по: Cook, Sarah
Опубликовано: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
по: Goodman, John A.
Опубликовано: (2009)
по: Goodman, John A.
Опубликовано: (2009)
Strategic customer management strategizing the sales organization /
по: Piercy, Nigel
Опубликовано: (2009)
по: Piercy, Nigel
Опубликовано: (2009)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2007)
по: Harris, Elaine K.
Опубликовано: (2007)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2013)
по: Harris, Elaine K.
Опубликовано: (2013)
Customer service : a practical approach /
по: Harris, Elaine K.
Опубликовано: (2013)
по: Harris, Elaine K.
Опубликовано: (2013)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
по: Price, Bill, 1950-, и др.
Опубликовано: (2015)
по: Price, Bill, 1950-, и др.
Опубликовано: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
по: Schmitt, Bernd
Опубликовано: (2003)
по: Schmitt, Bernd
Опубликовано: (2003)
Customer loyalty programmes and clubs
по: Butscher, Stephan A.
Опубликовано: (2002)
по: Butscher, Stephan A.
Опубликовано: (2002)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
по: Goldstein, Sheldon D.
Опубликовано: (2009)
по: Goldstein, Sheldon D.
Опубликовано: (2009)
Managing the customer experience : a measurement-based approach /
по: Wilburn, Morris, 1953-
Опубликовано: (2006)
по: Wilburn, Morris, 1953-
Опубликовано: (2006)
Customer loyalty, retention, and customer relationship management
Опубликовано: (2006)
Опубликовано: (2006)
Eliminate customer turnoffs /
по: Timm, Paul R.
по: Timm, Paul R.
Exceed customer expectations /
по: Timm, Paul R.
по: Timm, Paul R.
Branded customer service the new competitive edge /
по: Barlow, Janelle, 1943-
Опубликовано: (2006)
по: Barlow, Janelle, 1943-
Опубликовано: (2006)
The Role of Queue Management System in Creating Competitive Advantage at KCB Bank Kenya Limited
по: Chemai, Ndiema Diana
Опубликовано: (2024)
по: Chemai, Ndiema Diana
Опубликовано: (2024)
Creating value with customers
Опубликовано: (2006)
Опубликовано: (2006)
Meeting customer needs /
по: Smith, Ian
Опубликовано: (2003)
по: Smith, Ian
Опубликовано: (2003)
Enhancing competences for competitive advantage
Опубликовано: (2010)
Опубликовано: (2010)
Organizational learning and competitive advantage
Опубликовано: (1996)
Опубликовано: (1996)
Managing quality customer service a practical guide for establishing a service operation /
по: Martin, William B.
Опубликовано: (1989)
по: Martin, William B.
Опубликовано: (1989)
Customer relationship management an Emerald guide.
Опубликовано: (2005)
Опубликовано: (2005)
Service-ability create a customer centric culture and gain competitive advantage /
по: Robson, Kevin
Опубликовано: (2013)
по: Robson, Kevin
Опубликовано: (2013)
Customer service training 101 quick and easy techniques that get great results /
по: Evenson, Renee, 1951-
Опубликовано: (2005)
по: Evenson, Renee, 1951-
Опубликовано: (2005)
Customer satisfaction practical tools for building important relationships /
по: Scott, Dru
Опубликовано: (2000)
по: Scott, Dru
Опубликовано: (2000)
The customer management scorecard managing CRM for profit /
по: Woodcock, Neil
Опубликовано: (2003)
по: Woodcock, Neil
Опубликовано: (2003)