Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Zapisane w:
1. autor: | Tuominen, Kari |
---|---|
Kolejni autorzy: | Malmberg, Lasse, Lahti, Sami |
Format: | Elektroniczne E-book |
Język: | angielski |
Wydane: |
[Turku, Finland] :
Benchmarking Ltd.,
2013.
|
Seria: | Development models series
|
Hasła przedmiotowe: | |
Dostęp online: | An electronic book accessible through the World Wide Web; click to view |
Etykiety: |
Dodaj etykietę
Nie ma etykietki, Dołącz pierwszą etykiete!
|
Podobne zapisy
Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
od: Tuominen, Kari
Wydane: (2012)
od: Tuominen, Kari
Wydane: (2012)
Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
od: Tuominen, Kari
Wydane: (2012)
od: Tuominen, Kari
Wydane: (2012)
Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
od: Tuominen, Kari
Wydane: (2013)
od: Tuominen, Kari
Wydane: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
od: Lowenstein, Michael W., 1942-
Wydane: (2011)
od: Lowenstein, Michael W., 1942-
Wydane: (2011)
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Wydane: (2001)
od: Griffin, Jill
Wydane: (2001)
Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
od: Mushira, Maureene M.
Wydane: (2010)
od: Mushira, Maureene M.
Wydane: (2010)
When customers talk --turn what they tell you into sales /
od: Gross, T. Scott
Wydane: (2005)
od: Gross, T. Scott
Wydane: (2005)
The relationship advantage become a trusted advisor and create clients for life /
od: Stevenson, Tom, 1943-
Wydane: (2003)
od: Stevenson, Tom, 1943-
Wydane: (2003)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
od: Lowenstein, Michael W., 1942-
Wydane: (2014)
od: Lowenstein, Michael W., 1942-
Wydane: (2014)
Beyond customer service, revised
od: Gerson, Richard F.
Wydane: (1998)
od: Gerson, Richard F.
Wydane: (1998)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
od: Frawley, Andrew
Wydane: (2015)
od: Frawley, Andrew
Wydane: (2015)
Customer relations
Wydane: (2011)
Wydane: (2011)
The customer-driven company : moving from talk to action /
od: Whiteley, Richard C.
Wydane: (1991)
od: Whiteley, Richard C.
Wydane: (1991)
Customer intimacy : pick your partners, shape your culture, win together /
od: Wiersema, Fred
Wydane: (1996)
od: Wiersema, Fred
Wydane: (1996)
Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Wydane: (2011)
od: Cook, Sarah
Wydane: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Wydane: (2009)
od: Goodman, John A.
Wydane: (2009)
Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Wydane: (2009)
od: Piercy, Nigel
Wydane: (2009)
Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2007)
od: Harris, Elaine K.
Wydane: (2007)
Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2013)
od: Harris, Elaine K.
Wydane: (2013)
Customer service : a practical approach /
od: Harris, Elaine K.
Wydane: (2013)
od: Harris, Elaine K.
Wydane: (2013)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, i wsp.
Wydane: (2015)
od: Price, Bill, 1950-, i wsp.
Wydane: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
od: Schmitt, Bernd
Wydane: (2003)
od: Schmitt, Bernd
Wydane: (2003)
Customer loyalty programmes and clubs
od: Butscher, Stephan A.
Wydane: (2002)
od: Butscher, Stephan A.
Wydane: (2002)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
od: Goldstein, Sheldon D.
Wydane: (2009)
od: Goldstein, Sheldon D.
Wydane: (2009)
Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
Wydane: (2006)
od: Wilburn, Morris, 1953-
Wydane: (2006)
Customer loyalty, retention, and customer relationship management
Wydane: (2006)
Wydane: (2006)
Eliminate customer turnoffs /
od: Timm, Paul R.
od: Timm, Paul R.
Exceed customer expectations /
od: Timm, Paul R.
od: Timm, Paul R.
Branded customer service the new competitive edge /
od: Barlow, Janelle, 1943-
Wydane: (2006)
od: Barlow, Janelle, 1943-
Wydane: (2006)
The Role of Queue Management System in Creating Competitive Advantage at KCB Bank Kenya Limited
od: Chemai, Ndiema Diana
Wydane: (2024)
od: Chemai, Ndiema Diana
Wydane: (2024)
Meeting customer needs /
od: Smith, Ian
Wydane: (2003)
od: Smith, Ian
Wydane: (2003)
Creating value with customers
Wydane: (2006)
Wydane: (2006)
Enhancing competences for competitive advantage
Wydane: (2010)
Wydane: (2010)
Organizational learning and competitive advantage
Wydane: (1996)
Wydane: (1996)
Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Wydane: (1989)
od: Martin, William B.
Wydane: (1989)
Customer relationship management an Emerald guide.
Wydane: (2005)
Wydane: (2005)
Service-ability create a customer centric culture and gain competitive advantage /
od: Robson, Kevin
Wydane: (2013)
od: Robson, Kevin
Wydane: (2013)
Customer satisfaction practical tools for building important relationships /
od: Scott, Dru
Wydane: (2000)
od: Scott, Dru
Wydane: (2000)
Customer service training 101 quick and easy techniques that get great results /
od: Evenson, Renee, 1951-
Wydane: (2005)
od: Evenson, Renee, 1951-
Wydane: (2005)
Customer relationship management a global perspective /
Wydane: (2008)
Wydane: (2008)
Podobne zapisy
-
Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
od: Tuominen, Kari
Wydane: (2012) -
Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
od: Tuominen, Kari
Wydane: (2012) -
Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
od: Tuominen, Kari
Wydane: (2013) -
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
od: Lowenstein, Michael W., 1942-
Wydane: (2011) -
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Wydane: (2001)