Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
Wedi'i Gadw mewn:
Prif Awdur: | Tuominen, Kari |
---|---|
Awduron Eraill: | Malmberg, Lasse, Lahti, Sami |
Fformat: | Electronig eLyfr |
Iaith: | Saesneg |
Cyhoeddwyd: |
[Turku, Finland] :
Benchmarking Ltd.,
2013.
|
Cyfres: | Development models series
|
Pynciau: | |
Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
|
Eitemau Tebyg
Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
gan: Tuominen, Kari
Cyhoeddwyd: (2012)
gan: Tuominen, Kari
Cyhoeddwyd: (2012)
Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
gan: Tuominen, Kari
Cyhoeddwyd: (2012)
gan: Tuominen, Kari
Cyhoeddwyd: (2012)
Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
gan: Tuominen, Kari
Cyhoeddwyd: (2013)
gan: Tuominen, Kari
Cyhoeddwyd: (2013)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011)
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)
gan: Griffin, Jill
Cyhoeddwyd: (2001)
Customer relationship management strategies and their contribution to sustainable advantage at housing finance company /
gan: Mushira, Maureene M.
Cyhoeddwyd: (2010)
gan: Mushira, Maureene M.
Cyhoeddwyd: (2010)
When customers talk --turn what they tell you into sales /
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
gan: Gross, T. Scott
Cyhoeddwyd: (2005)
The relationship advantage become a trusted advisor and create clients for life /
gan: Stevenson, Tom, 1943-
Cyhoeddwyd: (2003)
gan: Stevenson, Tom, 1943-
Cyhoeddwyd: (2003)
Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2014)
Beyond customer service, revised
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
gan: Gerson, Richard F.
Cyhoeddwyd: (1998)
Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
gan: Frawley, Andrew
Cyhoeddwyd: (2015)
The customer-driven company : moving from talk to action /
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
gan: Whiteley, Richard C.
Cyhoeddwyd: (1991)
Customer relations
Cyhoeddwyd: (2011)
Cyhoeddwyd: (2011)
Customer intimacy : pick your partners, shape your culture, win together /
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
gan: Wiersema, Fred
Cyhoeddwyd: (1996)
Customer care excellence : how to create an effective customer focus. /
gan: Cook, Sarah
Cyhoeddwyd: (2011)
gan: Cook, Sarah
Cyhoeddwyd: (2011)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
gan: Goodman, John A.
Cyhoeddwyd: (2009)
gan: Goodman, John A.
Cyhoeddwyd: (2009)
Strategic customer management strategizing the sales organization /
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
gan: Piercy, Nigel
Cyhoeddwyd: (2009)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
gan: Harris, Elaine K.
Cyhoeddwyd: (2007)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
Customer service : a practical approach /
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
gan: Harris, Elaine K.
Cyhoeddwyd: (2013)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)
Customer experience management a revolutionary approach to connecting with your customers /
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
gan: Schmitt, Bernd
Cyhoeddwyd: (2003)
Customer loyalty programmes and clubs
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
gan: Butscher, Stephan A.
Cyhoeddwyd: (2002)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)
Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)
Customer loyalty, retention, and customer relationship management
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Eliminate customer turnoffs /
gan: Timm, Paul R.
gan: Timm, Paul R.
Exceed customer expectations /
gan: Timm, Paul R.
gan: Timm, Paul R.
Branded customer service the new competitive edge /
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2006)
gan: Barlow, Janelle, 1943-
Cyhoeddwyd: (2006)
The Role of Queue Management System in Creating Competitive Advantage at KCB Bank Kenya Limited
gan: Chemai, Ndiema Diana
Cyhoeddwyd: (2024)
gan: Chemai, Ndiema Diana
Cyhoeddwyd: (2024)
Creating value with customers
Cyhoeddwyd: (2006)
Cyhoeddwyd: (2006)
Meeting customer needs /
gan: Smith, Ian
Cyhoeddwyd: (2003)
gan: Smith, Ian
Cyhoeddwyd: (2003)
Enhancing competences for competitive advantage
Cyhoeddwyd: (2010)
Cyhoeddwyd: (2010)
Organizational learning and competitive advantage
Cyhoeddwyd: (1996)
Cyhoeddwyd: (1996)
Managing quality customer service a practical guide for establishing a service operation /
gan: Martin, William B.
Cyhoeddwyd: (1989)
gan: Martin, William B.
Cyhoeddwyd: (1989)
Customer relationship management an Emerald guide.
Cyhoeddwyd: (2005)
Cyhoeddwyd: (2005)
Service-ability create a customer centric culture and gain competitive advantage /
gan: Robson, Kevin
Cyhoeddwyd: (2013)
gan: Robson, Kevin
Cyhoeddwyd: (2013)
Customer service training 101 quick and easy techniques that get great results /
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
gan: Evenson, Renee, 1951-
Cyhoeddwyd: (2005)
Customer satisfaction practical tools for building important relationships /
gan: Scott, Dru
Cyhoeddwyd: (2000)
gan: Scott, Dru
Cyhoeddwyd: (2000)
The customer management scorecard managing CRM for profit /
gan: Woodcock, Neil
Cyhoeddwyd: (2003)
gan: Woodcock, Neil
Cyhoeddwyd: (2003)
Eitemau Tebyg
-
Competitive advantage through mass-customization : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
gan: Tuominen, Kari
Cyhoeddwyd: (2012) -
Competetive advantage through mass customisation : self-assessment work book : 39 probing questions and contrasting pairs of examples : what separates the successful from the average? /
gan: Tuominen, Kari
Cyhoeddwyd: (2012) -
Competitive advantage through corporate social responsibility : how corporate social responsibility can give the professional service provider a competitive edge : Baldrige self-assessment work book : 21 probing questions and contrasting pairs of examples /
gan: Tuominen, Kari
Cyhoeddwyd: (2013) -
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
gan: Lowenstein, Michael W., 1942-
Cyhoeddwyd: (2011) -
Customer winback how to recapture lost customers and keep them loyal /
gan: Griffin, Jill
Cyhoeddwyd: (2001)