Cover Image

QR Code

Involving customers in new service development

Saved in:

Bibliographic Details
Corporate Author:	ebrary, Inc
Other Authors:	Edvardsson, Bo, 1952-
Format:	Electronic eBook
Language:	English
Published:	London : Hackensack, NJ ; London : Imperial College Press ; Distributed by World Scientific Publishing Co., c2006.
Series:	Series on technology management ; v. 11
Subjects:	New products > Management. Customer relations. Service industries > Management. Creative ability in business. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Pivot : how top entrepreneurs adapt and change course to find ultimate success /
by: Arteaga, Remy, 1962-
Published: (2014)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
by: Goodman, John A.
Published: (2009)

Managing quality customer service a practical guide for establishing a service operation /
by: Martin, William B.
Published: (1989)

Branded customer service the new competitive edge /
by: Barlow, Janelle, 1943-
Published: (2006)

Enhancing customer experience in the service industry : a global perspective /
Published: (2015)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn
Published: (2013)

Strategic customer management strategizing the sales organization /
by: Piercy, Nigel
Published: (2009)

The innovator's field guide : market tested methods and frameworks to help you meet your innovation challenges /
by: Skarzynski, Peter
Published: (2014)

Customer care excellence : how to create an effective customer focus. /
by: Cook, Sarah
Published: (2011)

Beyond customer service, revised
by: Gerson, Richard F.
Published: (1998)

The innovative sale /
by: Donnolo, Mark
Published: (2014)

Client service excellence : the 10 commandments /
by: O'Sullivan, Larry
Published: (2010)

Unrelenting innovation how to build a culture for market dominance /
by: Tellis, Gerard J.
Published: (2013)

Managing global customers an integrated approach /
by: Yip, George S.
Published: (2007)

Ten types of innovation the discipline of building breakthroughs /
by: Keeley, Larry
Published: (2013)

Customer relationship management using business intelligence
by: Sturdy, Graham R.
Published: (2012)

Unleashing creativity and innovation : nine lessons from nature for enterprise growth and career success /
by: Birla, Madan
Published: (2014)

The myths of creativity : the truth about how innovative companies and people generate great ideas /
by: Burkus, David, 1983-
Published: (2014)

Discovering creative solutions to everyday challenges
Published: (2006)

Customer service training 101 quick and easy techniques that get great results /
by: Evenson, Renee, 1951-
Published: (2005)

The pursuit of new product development the business development process /
by: Annacchino, Marc A.
Published: (2007)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
by: Lowenstein, Michael W., 1942-
Published: (2011)

Customer winback how to recapture lost customers and keep them loyal /
by: Griffin, Jill
Published: (2001)

Value proposition design : how to create products and services customers want : get started with; /
by: Osterwalder, Alex
Published: (2014)

Customer experience management a revolutionary approach to connecting with your customers /
by: Schmitt, Bernd
Published: (2003)

Statistical methods in customer relationship management
by: Kumar, V., 1957-
Published: (2012)

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Published: (2014)

Customer relationship management an Emerald guide.
Published: (2005)

What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
by: Gallagher, Richard S.
Published: (2008)

The co-creation paradigm /
by: Ramaswamy, Venkatram, et al.
Published: (2014)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Published: (2015)

Monitoring, measuring and managing customer service /
by: Goodman, Gary S.
Published: (2000)

The customer management scorecard managing CRM for profit /
by: Woodcock, Neil
Published: (2003)

Customer relationship management a global perspective /
Published: (2008)

Romancing the brand : how brands create strong, intimate relationships with customers /
by: Halloran, Tim, 1969-
Published: (2014)

The customer-driven company : moving from talk to action /
by: Whiteley, Richard C.
Published: (1991)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2007)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2013)

Customer service : a practical approach /
by: Harris, Elaine K.
Published: (2013)

New service paradigms AMA SERVSIG Conference 2003 /
Published: (2004)