Customer relations

Eliminate customer turnoffs /
由: Timm, Paul R.

Exceed customer expectations /
由: Timm, Paul R.

Customer relationship management how to turn a good business into a great one! /
由: Roberts-Phelps, Graham
出版: (2001)

Managing the new customer relationship strategies to engage the social customer and build lasting value /
由: Gordon, Ian H.
出版: (2013)

Analytics and dynamic customer strategy : big profits from big data /
由: Tanner, John F.
出版: (2014)

Dynamic customer strategy : today's CRM /
由: Tanner, John F.
出版: (2014)

Total customer value management : transforming business thinking /
由: Mahajan, Gautam, 1946-
出版: (2010)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
由: Fragasso, Philip M., 1950-
出版: (2008)

Perception of a difference the power in buying, marketing and selling customer care /
由: Zimmerman, Wesley
出版: (2005)

Meeting customer needs /
由: Smith, Ian
出版: (2003)

Customers inside, customers outside : designing and succeeding with enterprise customer-centricity concepts, practices, and applications /
由: Lowenstein, Michael W., 1942-
出版: (2014)

Managing customer relationships a strategic framework /
由: Peppers, Don
出版: (2011)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)

Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)

Managing customer experience and relationships : a strategic framework /
由: Peppers, Don, et al.
出版: (2017)

Connect : how to use data and digital marketing to create lifetime customers /
由: Petersen, Lars Birkholm, et al.
出版: (2014)

Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)

The customer-driven company : moving from talk to action /
由: Whiteley, Richard C.
出版: (1991)

When customers talk --turn what they tell you into sales /
由: Gross, T. Scott
出版: (2005)

True alignment : linking company culture with customer needs for extraordinary results /
由: Papke, Edgar
出版: (2014)

Consumer insight how to use data and market research to get closer to your customer /
出版: (2004)

Customer intimacy : pick your partners, shape your culture, win together /
由: Wiersema, Fred
出版: (1996)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)

Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)

Pathways less travelled to value creation interaction, dialogue and knowledge generation /
出版: (2004)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
由: Price, Bill, 1950-, et al.
出版: (2015)

Customer loyalty, retention, and customer relationship management
出版: (2006)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
由: Goldstein, Sheldon D.
出版: (2009)

Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)

Customer relationship management an Emerald guide.
出版: (2005)

Managing the customer experience : a measurement-based approach /
由: Wilburn, Morris, 1953-
出版: (2006)

Surprise! : The secret to customer loyalty in the service sector /
由: Magnini, Vincent P.
出版: (2015)

Romancing the brand : how brands create strong, intimate relationships with customers /
由: Halloran, Tim, 1969-
出版: (2014)

The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
由: Stratten, Scott
出版: (2012)

Statistical methods in customer relationship management
由: Kumar, V., 1957-
出版: (2012)

The customer management scorecard managing CRM for profit /
由: Woodcock, Neil
出版: (2003)