Conflict management for managers resolving workplace, client, and policy disputes /
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| Autor principal: | |
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| Autor Corporativo: | |
| Formato: | Recurso Electrónico livro electrónico |
| Idioma: | inglês |
| Publicado em: |
San Francisco :
Jossey-Bass,
c2013.
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| Edição: | 1st ed. |
| Colecção: | Jossey-Bass business & management series.
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| Assuntos: | |
| Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- Conflict management knowledge and skills
- Manager know thyself
- Theory to practice : the root causes and cures of conflict
- The power of negotiation : essential concepts and skills
- The alternative dispute resolution process continuum
- Preventing and resolving internal conflict
- Causes and cures for employee turnover
- Building successful teams and organizations
- Conflict management in unionized environments
- Designing disputing systems for organizations
- Preventing and resolving external conflicts
- Prevention and resolution of conflicts with clients, customers, and vendors
- Case studies of organizational success through exemplary customer conflict management
- Collaboration and conflict management between regulators and the regulated
- Public policy decision making and collaboration
- Designing and facilitating effective large-group processes.