תמונות העטיפה

Conflict management for managers resolving workplace, client, and policy disputes /

שמור ב:
מידע ביבליוגרפי
מחבר ראשי: Raines, Susan S.
מחבר תאגידי: ebrary, Inc
פורמט: אלקטרוני ספר אלקטרוני
שפה:אנגלית
יצא לאור: San Francisco : Jossey-Bass, c2013.
מהדורה:1st ed.
סדרה:Jossey-Bass business & management series.
נושאים:
Conflict management.
Interpersonal relations.
Personnel management > Psychological aspects.
Customer relations.
Conflict management > Case studies.
Electronic books.
גישה מקוונת:An electronic book accessible through the World Wide Web; click to view
תגים: הוספת תג
אין תגיות, היה/י הראשונ/ה לתייג את הרשומה!
תוכן הענינים:
  • Conflict management knowledge and skills
  • Manager know thyself
  • Theory to practice : the root causes and cures of conflict
  • The power of negotiation : essential concepts and skills
  • The alternative dispute resolution process continuum
  • Preventing and resolving internal conflict
  • Causes and cures for employee turnover
  • Building successful teams and organizations
  • Conflict management in unionized environments
  • Designing disputing systems for organizations
  • Preventing and resolving external conflicts
  • Prevention and resolution of conflicts with clients, customers, and vendors
  • Case studies of organizational success through exemplary customer conflict management
  • Collaboration and conflict management between regulators and the regulated
  • Public policy decision making and collaboration
  • Designing and facilitating effective large-group processes.

פריטים דומים