Conflict management for managers resolving workplace, client, and policy disputes /
Gespeichert in:
| 1. Verfasser: | |
|---|---|
| Körperschaft: | |
| Format: | Elektronisch E-Book |
| Sprache: | Englisch |
| Veröffentlicht: |
San Francisco :
Jossey-Bass,
c2013.
|
| Ausgabe: | 1st ed. |
| Schriftenreihe: | Jossey-Bass business & management series.
|
| Schlagworte: | |
| Online-Zugang: | An electronic book accessible through the World Wide Web; click to view |
| Tags: |
Tag hinzufügen
Keine Tags, Fügen Sie den ersten Tag hinzu!
|
Inhaltsangabe:
- Conflict management knowledge and skills
- Manager know thyself
- Theory to practice : the root causes and cures of conflict
- The power of negotiation : essential concepts and skills
- The alternative dispute resolution process continuum
- Preventing and resolving internal conflict
- Causes and cures for employee turnover
- Building successful teams and organizations
- Conflict management in unionized environments
- Designing disputing systems for organizations
- Preventing and resolving external conflicts
- Prevention and resolution of conflicts with clients, customers, and vendors
- Case studies of organizational success through exemplary customer conflict management
- Collaboration and conflict management between regulators and the regulated
- Public policy decision making and collaboration
- Designing and facilitating effective large-group processes.