Benson, N. (2012). Microsoft Dynamics CRM 2011 customization & configuration (MB2-866) certification guide: A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam. Packt Pub..
Chicago-viite (17. p.)Benson, Neil. Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide: A Practical Guide to Customizing and Configuring Microsoft Dynamics CRM 2011 Focused on Helping You Pass the Certification Exam. Birminghan, UK: Packt Pub., 2012.
MLA-viite (9. p.)Benson, Neil. Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide: A Practical Guide to Customizing and Configuring Microsoft Dynamics CRM 2011 Focused on Helping You Pass the Certification Exam. Packt Pub., 2012.