Benson, N. (2012). Microsoft Dynamics CRM 2011 customization & configuration (MB2-866) certification guide: A practical guide to customizing and configuring Microsoft Dynamics CRM 2011 focused on helping you pass the certification exam. Packt Pub..
توثيق أسلوب شيكاغو (الطبعة السابعة عشر)Benson, Neil. Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide: A Practical Guide to Customizing and Configuring Microsoft Dynamics CRM 2011 Focused on Helping You Pass the Certification Exam. Birminghan, UK: Packt Pub., 2012.
توثيق جمعية اللغة المعاصرة MLA (الإصدار التاسع)Benson, Neil. Microsoft Dynamics CRM 2011 Customization & Configuration (MB2-866) Certification Guide: A Practical Guide to Customizing and Configuring Microsoft Dynamics CRM 2011 Focused on Helping You Pass the Certification Exam. Packt Pub., 2012.