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Anticipate know what your customers want before they do /

-д хадгалсан:

Номзүйн дэлгэрэнгүй
Үндсэн зохиолч:	Thomas, Bill, 1955-
Байгууллагын зохиогч:	ebrary, Inc
Бусад зохиолчид:	Tobe, Jeff
Формат:	Цахим Цахим ном
Хэл сонгох:	англи
Хэвлэсэн:	Hoboken, N.J. : John Wiley & Sons, 2013.
Нөхцлүүд:	Customer relations. Strategic planning. Electronic books.
Онлайн хандалт:	An electronic book accessible through the World Wide Web; click to view
Шошгууд:	Шошго нэмэх Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!

Ижил төстэй зүйлс

Connected CRM : implementing a big-data-driven, customer-centric business strategy /
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Stakeholders matter a new paradigm for strategy in society /
-н: Sachs, Sybille
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Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
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Customer experience management a revolutionary approach to connecting with your customers /
-н: Schmitt, Bernd
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When customers talk --turn what they tell you into sales /
-н: Gross, T. Scott
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Why service stinks ... and exactly what to do about it
-н: Gross, T. Scott
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Igniting customer connections : fire up your company's growth by multiplying customer experience & engagement /
-н: Frawley, Andrew
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Customer intimacy : pick your partners, shape your culture, win together /
-н: Wiersema, Fred
Хэвлэсэн: (1996)

Positively outrageous service how to delight and astound your customers and win them for life /
-н: Gross, T. Scott
Хэвлэсэн: (2004)

Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)

Beyond customer service, revised
-н: Gerson, Richard F.
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Value innovation portfolio management achieving double-digit growth through customer value /
Хэвлэсэн: (2006)

Vtiger CRM beginner's guide record and consolidate all your customer information with vtiger CRM /
-н: Rossi, Ian D.
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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
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The customer-driven company : moving from talk to action /
-н: Whiteley, Richard C.
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Key marketing skills strategies, tools, and techniques for marketing success /
-н: Cheverton, Peter
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Focus on markets and marketing
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Service design for business : a practical guide to optimizing the customer experience /
-н: Reason, Ben, 1972-, зэрэг
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Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
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Statistical methods in customer relationship management
-н: Kumar, V., 1957-
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Customer relations
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Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)

Strategic customer management strategizing the sales organization /
-н: Piercy, Nigel
Хэвлэсэн: (2009)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
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Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
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Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
-н: Fragasso, Philip M., 1950-
Хэвлэсэн: (2008)

Perception of a difference the power in buying, marketing and selling customer care /
-н: Zimmerman, Wesley
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The marketing strategy desktop guide
-н: Paley, Norton
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Innovative marketing strategy balancing commercial goal and corporate social responsibility /
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Marketing planning by design systematic planning for successful marketing strategy /
-н: Strauss, Ralf E.
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The marketing performance blueprint : strategies and technologies to build and measure business success /
-н: Roetzer, Paul, 1978-
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The marketing pathfinder : key concepts and cases for marketing strategy and decision making /
-н: Stewart, David, 1948-
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The art of digital marketing : the definitive guide to creating strategic, targeted, and measurable online campaigns /
-н: Dodson, Ian
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The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /
-н: Stratten, Scott
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What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
-н: Gallagher, Richard S.
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Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
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Customer relationship management an Emerald guide.
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Customer loyalty, retention, and customer relationship management
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Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
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