Consumer satisfaction advancements in theory, modeling, and empirical findings /
-д хадгалсан:
| Үндсэн зохиолч: | |
|---|---|
| Байгууллагын зохиогч: | |
| Формат: | Цахим Цахим ном |
| Хэл сонгох: | англи |
| Хэвлэсэн: |
Bern, Switzerland ; New York :
Peter Lang,
c2011.
|
| Нөхцлүүд: | |
| Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
| Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
The joyless economy the psychology of human satisfaction /
-н: Scitovsky, Tibor
Хэвлэсэн: (1992)
-н: Scitovsky, Tibor
Хэвлэсэн: (1992)
Customer satisfaction practical tools for building important relationships /
-н: Scott, Dru
Хэвлэсэн: (2000)
-н: Scott, Dru
Хэвлэсэн: (2000)
Researching customer satisfaction & loyalty how to find out what people really think /
-н: Szwarc, Paul
Хэвлэсэн: (2005)
-н: Szwarc, Paul
Хэвлэсэн: (2005)
Consumer boycotts effecting change through the marketplace and the media /
-н: Friedman, Monroe
Хэвлэсэн: (1999)
-н: Friedman, Monroe
Хэвлэсэн: (1999)
Measuring customer satisfaction
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
-н: Gerson, Richard F.
Хэвлэсэн: (1993)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2008)
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2008)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
-н: Goldstein, Sheldon D.
Хэвлэсэн: (2009)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
Modern analysis of customer surveys with applications using R /
Хэвлэсэн: (2011)
Хэвлэсэн: (2011)
Creating customer value : the essentials of marketing
-н: Learning Resources
-н: Learning Resources
50 ways to keep your customers : "and get new ones" /
-н: Timm, Paul R.
Хэвлэсэн: (1992)
-н: Timm, Paul R.
Хэвлэсэн: (1992)
Magnetic service /
-н: Bell, Chip R.
Хэвлэсэн: (2006)
-н: Bell, Chip R.
Хэвлэсэн: (2006)
Build for change : revolutionizing customer engagement through continuous digital innovation /
-н: Trefler, Alan
Хэвлэсэн: (2014)
-н: Trefler, Alan
Хэвлэсэн: (2014)
An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
-н: Alaro, Cedric
Хэвлэсэн: (2013)
-н: Alaro, Cedric
Хэвлэсэн: (2013)
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
-н: Freed, Larry
Хэвлэсэн: (2013)
-н: Freed, Larry
Хэвлэсэн: (2013)
Operations rules delivering customer value through flexible operations /
-н: Simchi-Levi, David
Хэвлэсэн: (2010)
-н: Simchi-Levi, David
Хэвлэсэн: (2010)
Secret service hidden systems that deliver unforgettable customer service /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2003)
What's the secret? to providing a world-class customer experience /
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
-н: DiJulius, John R., 1964-
Хэвлэсэн: (2008)
How to win friends and influence profits the art of winning more business from your clients /
-н: Kean, David
Хэвлэсэн: (2008)
-н: Kean, David
Хэвлэсэн: (2008)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
-н: Inghilleri, Leonardo
Хэвлэсэн: (2010)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
-н: Bello, Olayiwola
Хэвлэсэн: (2013)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
-н: Hayes, Bob E., 1963-
Хэвлэсэн: (2009)
Managing the customer experience : a measurement-based approach /
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
-н: Wilburn, Morris, 1953-
Хэвлэсэн: (2006)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
-н: Price, Bill, 1950-, зэрэг
Хэвлэсэн: (2015)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
-н: Hoffmann, Nicolas, 1983-
Хэвлэсэн: (2013)
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Consumer value a framework for analysis and research /
Хэвлэсэн: (1999)
Хэвлэсэн: (1999)
50 powerful ideas you can use to keep your customers
-н: Timm, Paul R.
Хэвлэсэн: (2002)
-н: Timm, Paul R.
Хэвлэсэн: (2002)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Issues of representation and qualitative marketing research
Хэвлэсэн: (2003)
Хэвлэсэн: (2003)
Consumer behavior /
-н: Engel, James F.
Хэвлэсэн: (1982)
-н: Engel, James F.
Хэвлэсэн: (1982)
Consumer behavior /
-н: Engel, James F.
Хэвлэсэн: (1978)
-н: Engel, James F.
Хэвлэсэн: (1978)
Consumer behavior /
-н: Engel, James F.
Хэвлэсэн: (1973)
-н: Engel, James F.
Хэвлэсэн: (1973)
Consumer empowerment
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)
Consumer behaviour and marketing research (text and cases) /
-н: Nair, Suja R.
Хэвлэсэн: (2009)
-н: Nair, Suja R.
Хэвлэсэн: (2009)
Consumer behavior /
-н: Schiffman, Leon G, зэрэг
Хэвлэсэн: (2015)
-н: Schiffman, Leon G, зэрэг
Хэвлэсэн: (2015)
Improving tourism and hospitality services
-н: Laws, Eric, 1945-
Хэвлэсэн: (2004)
-н: Laws, Eric, 1945-
Хэвлэсэн: (2004)
Consumer research : introspective essays on the study of consumption /
-н: Holbrook, Morris B.
Хэвлэсэн: (1995)
-н: Holbrook, Morris B.
Хэвлэсэн: (1995)