Consumer satisfaction advancements in theory, modeling, and empirical findings /
Sábháilte in:
Príomhchruthaitheoir: | Peluso, Alessandro M., 1978- |
---|---|
Údar corparáideach: | ebrary, Inc |
Formáid: | Leictreonach Ríomhleabhar |
Teanga: | Béarla |
Foilsithe / Cruthaithe: |
Bern, Switzerland ; New York :
Peter Lang,
c2011.
|
Ábhair: | |
Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
The joyless economy the psychology of human satisfaction /
de réir: Scitovsky, Tibor
Foilsithe / Cruthaithe: (1992)
de réir: Scitovsky, Tibor
Foilsithe / Cruthaithe: (1992)
Customer satisfaction practical tools for building important relationships /
de réir: Scott, Dru
Foilsithe / Cruthaithe: (2000)
de réir: Scott, Dru
Foilsithe / Cruthaithe: (2000)
Researching customer satisfaction & loyalty how to find out what people really think /
de réir: Szwarc, Paul
Foilsithe / Cruthaithe: (2005)
de réir: Szwarc, Paul
Foilsithe / Cruthaithe: (2005)
Consumer boycotts effecting change through the marketplace and the media /
de réir: Friedman, Monroe
Foilsithe / Cruthaithe: (1999)
de réir: Friedman, Monroe
Foilsithe / Cruthaithe: (1999)
Measuring customer satisfaction
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1993)
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1993)
Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2008)
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2008)
Superior customer satisfaction and loyalty : engaging customers to drive performance /
de réir: Goldstein, Sheldon D.
Foilsithe / Cruthaithe: (2009)
de réir: Goldstein, Sheldon D.
Foilsithe / Cruthaithe: (2009)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
de réir: Allen, Danica R., 1959-
Foilsithe / Cruthaithe: (2004)
Modern analysis of customer surveys with applications using R /
Foilsithe / Cruthaithe: (2011)
Foilsithe / Cruthaithe: (2011)
Creating customer value : the essentials of marketing
de réir: Learning Resources
de réir: Learning Resources
Magnetic service /
de réir: Bell, Chip R.
Foilsithe / Cruthaithe: (2006)
de réir: Bell, Chip R.
Foilsithe / Cruthaithe: (2006)
50 ways to keep your customers : "and get new ones" /
de réir: Timm, Paul R.
Foilsithe / Cruthaithe: (1992)
de réir: Timm, Paul R.
Foilsithe / Cruthaithe: (1992)
Build for change : revolutionizing customer engagement through continuous digital innovation /
de réir: Trefler, Alan
Foilsithe / Cruthaithe: (2014)
de réir: Trefler, Alan
Foilsithe / Cruthaithe: (2014)
An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
de réir: Alaro, Cedric
Foilsithe / Cruthaithe: (2013)
de réir: Alaro, Cedric
Foilsithe / Cruthaithe: (2013)
Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
de réir: Freed, Larry
Foilsithe / Cruthaithe: (2013)
de réir: Freed, Larry
Foilsithe / Cruthaithe: (2013)
Secret service hidden systems that deliver unforgettable customer service /
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2003)
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2003)
What's the secret? to providing a world-class customer experience /
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2008)
de réir: DiJulius, John R., 1964-
Foilsithe / Cruthaithe: (2008)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
de réir: Inghilleri, Leonardo
Foilsithe / Cruthaithe: (2010)
de réir: Inghilleri, Leonardo
Foilsithe / Cruthaithe: (2010)
How to win friends and influence profits the art of winning more business from your clients /
de réir: Kean, David
Foilsithe / Cruthaithe: (2008)
de réir: Kean, David
Foilsithe / Cruthaithe: (2008)
Mobile telecommunication customer loyalty in Nigeria : determining factors /
de réir: Bello, Olayiwola
Foilsithe / Cruthaithe: (2013)
de réir: Bello, Olayiwola
Foilsithe / Cruthaithe: (2013)
Managing the customer experience : a measurement-based approach /
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
de réir: Wilburn, Morris, 1953-
Foilsithe / Cruthaithe: (2006)
Beyond the ultimate question : a systematic approach to improve customer loyalty /
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2009)
de réir: Hayes, Bob E., 1963-
Foilsithe / Cruthaithe: (2009)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Price, Bill, 1950-, et al.
Foilsithe / Cruthaithe: (2015)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
de réir: Hoffmann, Nicolas, 1983-
Foilsithe / Cruthaithe: (2013)
de réir: Hoffmann, Nicolas, 1983-
Foilsithe / Cruthaithe: (2013)
Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
de réir: Hoffmann, Nicolas, 1983-
Foilsithe / Cruthaithe: (2013)
de réir: Hoffmann, Nicolas, 1983-
Foilsithe / Cruthaithe: (2013)
Operations rules delivering customer value through flexible operations /
de réir: Simchi-Levi, David
Foilsithe / Cruthaithe: (2010)
de réir: Simchi-Levi, David
Foilsithe / Cruthaithe: (2010)
Eliminate customer turnoffs /
de réir: Timm, Paul R.
de réir: Timm, Paul R.
Exceed customer expectations /
de réir: Timm, Paul R.
de réir: Timm, Paul R.
Consumer value a framework for analysis and research /
Foilsithe / Cruthaithe: (1999)
Foilsithe / Cruthaithe: (1999)
50 powerful ideas you can use to keep your customers
de réir: Timm, Paul R.
Foilsithe / Cruthaithe: (2002)
de réir: Timm, Paul R.
Foilsithe / Cruthaithe: (2002)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
de réir: Blunt, Carolyn
Foilsithe / Cruthaithe: (2013)
Consumer behavior /
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1982)
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1982)
Consumer behavior /
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1978)
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1978)
Consumer behavior /
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1973)
de réir: Engel, James F.
Foilsithe / Cruthaithe: (1973)
Issues of representation and qualitative marketing research
Foilsithe / Cruthaithe: (2003)
Foilsithe / Cruthaithe: (2003)
Consumer empowerment
Foilsithe / Cruthaithe: (2006)
Foilsithe / Cruthaithe: (2006)
Improving tourism and hospitality services
de réir: Laws, Eric, 1945-
Foilsithe / Cruthaithe: (2004)
de réir: Laws, Eric, 1945-
Foilsithe / Cruthaithe: (2004)
Consumer behaviour and marketing research (text and cases) /
de réir: Nair, Suja R.
Foilsithe / Cruthaithe: (2009)
de réir: Nair, Suja R.
Foilsithe / Cruthaithe: (2009)
Consumer behavior /
de réir: Schiffman, Leon G, et al.
Foilsithe / Cruthaithe: (2015)
de réir: Schiffman, Leon G, et al.
Foilsithe / Cruthaithe: (2015)
Consumer research : introspective essays on the study of consumption /
de réir: Holbrook, Morris B.
Foilsithe / Cruthaithe: (1995)
de réir: Holbrook, Morris B.
Foilsithe / Cruthaithe: (1995)
Míreanna comhchosúla
-
The joyless economy the psychology of human satisfaction /
de réir: Scitovsky, Tibor
Foilsithe / Cruthaithe: (1992) -
Customer satisfaction practical tools for building important relationships /
de réir: Scott, Dru
Foilsithe / Cruthaithe: (2000) -
Researching customer satisfaction & loyalty how to find out what people really think /
de réir: Szwarc, Paul
Foilsithe / Cruthaithe: (2005) -
Consumer boycotts effecting change through the marketplace and the media /
de réir: Friedman, Monroe
Foilsithe / Cruthaithe: (1999) -
Measuring customer satisfaction
de réir: Gerson, Richard F.
Foilsithe / Cruthaithe: (1993)