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Consumer satisfaction advancements in theory, modeling, and empirical findings /

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Xehetasun bibliografikoak
Egile nagusia:	Peluso, Alessandro M., 1978-
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	Bern, Switzerland ; New York : Peter Lang, c2011.
Gaiak:	Consumer satisfaction. Consumer satisfaction > Research > Methodology. Marketing research. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

The joyless economy the psychology of human satisfaction /
nork: Scitovsky, Tibor
Argitaratua: (1992)

Customer satisfaction practical tools for building important relationships /
nork: Scott, Dru
Argitaratua: (2000)

Researching customer satisfaction & loyalty how to find out what people really think /
nork: Szwarc, Paul
Argitaratua: (2005)

Consumer boycotts effecting change through the marketplace and the media /
nork: Friedman, Monroe
Argitaratua: (1999)

Measuring customer satisfaction
nork: Gerson, Richard F.
Argitaratua: (1993)

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
nork: Hayes, Bob E., 1963-
Argitaratua: (2008)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
nork: Goldstein, Sheldon D.
Argitaratua: (2009)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
nork: Allen, Danica R., 1959-
Argitaratua: (2004)

Modern analysis of customer surveys with applications using R /
Argitaratua: (2011)

Magnetic service /
nork: Bell, Chip R.
Argitaratua: (2006)

50 ways to keep your customers : "and get new ones" /
nork: Timm, Paul R.
Argitaratua: (1992)

Creating customer value : the essentials of marketing
nork: Learning Resources

Build for change : revolutionizing customer engagement through continuous digital innovation /
nork: Trefler, Alan
Argitaratua: (2014)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
nork: Alaro, Cedric
Argitaratua: (2013)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
nork: Freed, Larry
Argitaratua: (2013)

Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)

How to win friends and influence profits the art of winning more business from your clients /
nork: Kean, David
Argitaratua: (2008)

What's the secret? to providing a world-class customer experience /
nork: DiJulius, John R., 1964-
Argitaratua: (2008)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
nork: Inghilleri, Leonardo
Argitaratua: (2010)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
nork: Hayes, Bob E., 1963-
Argitaratua: (2009)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
nork: Bello, Olayiwola
Argitaratua: (2013)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
nork: Hoffmann, Nicolas, 1983-
Argitaratua: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
nork: Hoffmann, Nicolas, 1983-
Argitaratua: (2013)

Operations rules delivering customer value through flexible operations /
nork: Simchi-Levi, David
Argitaratua: (2010)

Eliminate customer turnoffs /
nork: Timm, Paul R.

Exceed customer expectations /
nork: Timm, Paul R.

Consumer value a framework for analysis and research /
Argitaratua: (1999)

50 powerful ideas you can use to keep your customers
nork: Timm, Paul R.
Argitaratua: (2002)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

Issues of representation and qualitative marketing research
Argitaratua: (2003)

Consumer behavior /
nork: Engel, James F.
Argitaratua: (1982)

Consumer behavior /
nork: Engel, James F.
Argitaratua: (1978)

Consumer behavior /
nork: Engel, James F.
Argitaratua: (1973)

Consumer empowerment
Argitaratua: (2006)

Consumer behaviour and marketing research (text and cases) /
nork: Nair, Suja R.
Argitaratua: (2009)

Consumer behavior /
nork: Schiffman, Leon G, et al.
Argitaratua: (2015)

Improving tourism and hospitality services
nork: Laws, Eric, 1945-
Argitaratua: (2004)

Consumer research : introspective essays on the study of consumption /
nork: Holbrook, Morris B.
Argitaratua: (1995)