Practical insights on customer service an African perspective /
Shranjeno v:
Glavni avtor: | Chinunda, Emmanuel Danstan |
---|---|
Korporativna značnica: | ebrary, Inc |
Format: | Elektronski eKnjiga |
Jezik: | angleščina |
Izdano: |
London :
Adonis & Abbey Publishers Ltd.,
2011.
|
Izdaja: | 1st ed. |
Teme: | |
Online dostop: | An electronic book accessible through the World Wide Web; click to view |
Oznake: |
Označite
Brez oznak, prvi označite!
|
Podobne knjige/članki
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013)
od: Harris, Elaine K.
Izdano: (2013)
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2007)
od: Harris, Elaine K.
Izdano: (2007)
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013)
od: Harris, Elaine K.
Izdano: (2013)
Branded customer service the new competitive edge /
od: Barlow, Janelle, 1943-
Izdano: (2006)
od: Barlow, Janelle, 1943-
Izdano: (2006)
Beyond customer service, revised
od: Gerson, Richard F.
Izdano: (1998)
od: Gerson, Richard F.
Izdano: (1998)
Managing global customers an integrated approach /
od: Yip, George S.
Izdano: (2007)
od: Yip, George S.
Izdano: (2007)
Managing quality customer service a practical guide for establishing a service operation /
od: Martin, William B.
Izdano: (1989)
od: Martin, William B.
Izdano: (1989)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
od: Goodman, John A.
Izdano: (2009)
od: Goodman, John A.
Izdano: (2009)
Enhancing customer experience in the service industry : a global perspective /
Izdano: (2015)
Izdano: (2015)
Customer service training 101 quick and easy techniques that get great results /
od: Evenson, Renee, 1951-
Izdano: (2005)
od: Evenson, Renee, 1951-
Izdano: (2005)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
od: Kipchirchir, Kili Sydney
Izdano: (2011)
od: Kipchirchir, Kili Sydney
Izdano: (2011)
Monitoring, measuring and managing customer service /
od: Goodman, Gary S.
Izdano: (2000)
od: Goodman, Gary S.
Izdano: (2000)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
od: Lowenstein, Michael W., 1942-
Izdano: (2011)
od: Lowenstein, Michael W., 1942-
Izdano: (2011)
Involving customers in new service development
Izdano: (2006)
Izdano: (2006)
Customer winback how to recapture lost customers and keep them loyal /
od: Griffin, Jill
Izdano: (2001)
od: Griffin, Jill
Izdano: (2001)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
od: Blunt, Carolyn
Izdano: (2013)
od: Blunt, Carolyn
Izdano: (2013)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Izdano: (2015)
Izdano: (2015)
Service design for business : a practical guide to optimizing the customer experience /
od: Reason, Ben, 1972-, et al.
Izdano: (2016)
od: Reason, Ben, 1972-, et al.
Izdano: (2016)
The customer-driven company : moving from talk to action /
od: Whiteley, Richard C.
Izdano: (1991)
od: Whiteley, Richard C.
Izdano: (1991)
When customers talk --turn what they tell you into sales /
od: Gross, T. Scott
Izdano: (2005)
od: Gross, T. Scott
Izdano: (2005)
Customer intimacy : pick your partners, shape your culture, win together /
od: Wiersema, Fred
Izdano: (1996)
od: Wiersema, Fred
Izdano: (1996)
Strategic customer management strategizing the sales organization /
od: Piercy, Nigel
Izdano: (2009)
od: Piercy, Nigel
Izdano: (2009)
The ultimate online customer service guide how to connect with your customers to sell more! /
od: Collier, Marsha
Izdano: (2011)
od: Collier, Marsha
Izdano: (2011)
Creating value with customers
Izdano: (2006)
Izdano: (2006)
Meeting customer needs /
od: Smith, Ian
Izdano: (2003)
od: Smith, Ian
Izdano: (2003)
Secret service hidden systems that deliver unforgettable customer service /
od: DiJulius, John R., 1964-
Izdano: (2003)
od: DiJulius, John R., 1964-
Izdano: (2003)
Your customer rules! : delivering the Me2B experiences that today's customers demand /
od: Price, Bill, 1950-, et al.
Izdano: (2015)
od: Price, Bill, 1950-, et al.
Izdano: (2015)
Service-ability create a customer centric culture and gain competitive advantage /
od: Robson, Kevin
Izdano: (2013)
od: Robson, Kevin
Izdano: (2013)
Customer care excellence : how to create an effective customer focus. /
od: Cook, Sarah
Izdano: (2011)
od: Cook, Sarah
Izdano: (2011)
Positively outrageous service how to delight and astound your customers and win them for life /
od: Gross, T. Scott
Izdano: (2004)
od: Gross, T. Scott
Izdano: (2004)
Service recovery and service continuity
Izdano: (2005)
Izdano: (2005)
Managing the customer experience : a measurement-based approach /
od: Wilburn, Morris, 1953-
Izdano: (2006)
od: Wilburn, Morris, 1953-
Izdano: (2006)
Surprise! : The secret to customer loyalty in the service sector /
od: Magnini, Vincent P.
Izdano: (2015)
od: Magnini, Vincent P.
Izdano: (2015)
Services marketing : integrating customer focus across the firm /
od: Zeithaml, Valarie A.
Izdano: (2009)
od: Zeithaml, Valarie A.
Izdano: (2009)
Creating customer value : the essentials of marketing
od: Learning Resources
od: Learning Resources
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Izdano: (2014)
Izdano: (2014)
Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
od: Inghilleri, Leonardo
Izdano: (2010)
od: Inghilleri, Leonardo
Izdano: (2010)
America's service meltdown restoring service excellence in the age of the customer /
od: Pupo, Raul
Izdano: (2010)
od: Pupo, Raul
Izdano: (2010)
Measuring customer satisfaction
od: Gerson, Richard F.
Izdano: (1993)
od: Gerson, Richard F.
Izdano: (1993)
New service paradigms AMA SERVSIG Conference 2003 /
Izdano: (2004)
Izdano: (2004)
Podobne knjige/članki
-
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013) -
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2007) -
Customer service : a practical approach /
od: Harris, Elaine K.
Izdano: (2013) -
Branded customer service the new competitive edge /
od: Barlow, Janelle, 1943-
Izdano: (2006) -
Beyond customer service, revised
od: Gerson, Richard F.
Izdano: (1998)