Practical insights on customer service an African perspective /
Sábháilte in:
| Príomhchruthaitheoir: | |
|---|---|
| Údar corparáideach: | |
| Formáid: | Leictreonach Ríomhleabhar |
| Teanga: | Béarla |
| Foilsithe / Cruthaithe: |
London :
Adonis & Abbey Publishers Ltd.,
2011.
|
| Eagrán: | 1st ed. |
| Ábhair: | |
| Rochtain ar líne: | An electronic book accessible through the World Wide Web; click to view |
| Clibeanna: |
Cuir clib leis
Níl clibeanna ann, Bí ar an gcéad duine le clib a chur leis an taifead seo!
|
Míreanna comhchosúla
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Customer service training 101 quick and easy techniques that get great results /
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The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
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Involving customers in new service development
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Customer winback how to recapture lost customers and keep them loyal /
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Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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Service design for business : a practical guide to optimizing the customer experience /
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When customers talk --turn what they tell you into sales /
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Customer intimacy : pick your partners, shape your culture, win together /
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Creating value with customers
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Secret service hidden systems that deliver unforgettable customer service /
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Service-ability create a customer centric culture and gain competitive advantage /
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Customer care excellence : how to create an effective customer focus. /
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Positively outrageous service how to delight and astound your customers and win them for life /
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Service recovery and service continuity
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Managing the customer experience : a measurement-based approach /
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Creating customer value : the essentials of marketing
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Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
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Measuring customer satisfaction
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America's service meltdown restoring service excellence in the age of the customer /
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