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Practical insights on customer service an African perspective /

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Xehetasun bibliografikoak
Egile nagusia:	Chinunda, Emmanuel Danstan
Erakunde egilea:	ebrary, Inc
Formatua:	Baliabide elektronikoa eBook
Hizkuntza:	ingelesa
Argitaratua:	London : Adonis & Abbey Publishers Ltd., 2011.
Edizioa:	1st ed.
Gaiak:	Customer services > Africa. Business enterprises > Africa. Electronic books.
Sarrera elektronikoa:	An electronic book accessible through the World Wide Web; click to view
Etiketak:	Etiketa erantsi Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!

Antzeko izenburuak

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2007)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Customer service : a practical approach /
nork: Harris, Elaine K.
Argitaratua: (2013)

Branded customer service the new competitive edge /
nork: Barlow, Janelle, 1943-
Argitaratua: (2006)

Beyond customer service, revised
nork: Gerson, Richard F.
Argitaratua: (1998)

Managing global customers an integrated approach /
nork: Yip, George S.
Argitaratua: (2007)

Managing quality customer service a practical guide for establishing a service operation /
nork: Martin, William B.
Argitaratua: (1989)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
nork: Goodman, John A.
Argitaratua: (2009)

Enhancing customer experience in the service industry : a global perspective /
Argitaratua: (2015)

Customer service training 101 quick and easy techniques that get great results /
nork: Evenson, Renee, 1951-
Argitaratua: (2005)

Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
nork: Kipchirchir, Kili Sydney
Argitaratua: (2011)

Monitoring, measuring and managing customer service /
nork: Goodman, Gary S.
Argitaratua: (2000)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
nork: Lowenstein, Michael W., 1942-
Argitaratua: (2011)

Involving customers in new service development
Argitaratua: (2006)

Customer winback how to recapture lost customers and keep them loyal /
nork: Griffin, Jill
Argitaratua: (2001)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
nork: Blunt, Carolyn
Argitaratua: (2013)

Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Argitaratua: (2015)

Service design for business : a practical guide to optimizing the customer experience /
nork: Reason, Ben, 1972-, et al.
Argitaratua: (2016)

The customer-driven company : moving from talk to action /
nork: Whiteley, Richard C.
Argitaratua: (1991)

When customers talk --turn what they tell you into sales /
nork: Gross, T. Scott
Argitaratua: (2005)

Customer intimacy : pick your partners, shape your culture, win together /
nork: Wiersema, Fred
Argitaratua: (1996)

Strategic customer management strategizing the sales organization /
nork: Piercy, Nigel
Argitaratua: (2009)

The ultimate online customer service guide how to connect with your customers to sell more! /
nork: Collier, Marsha
Argitaratua: (2011)

Meeting customer needs /
nork: Smith, Ian
Argitaratua: (2003)

Creating value with customers
Argitaratua: (2006)

Secret service hidden systems that deliver unforgettable customer service /
nork: DiJulius, John R., 1964-
Argitaratua: (2003)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
nork: Price, Bill, 1950-, et al.
Argitaratua: (2015)

Service-ability create a customer centric culture and gain competitive advantage /
nork: Robson, Kevin
Argitaratua: (2013)

Customer care excellence : how to create an effective customer focus. /
nork: Cook, Sarah
Argitaratua: (2011)

Positively outrageous service how to delight and astound your customers and win them for life /
nork: Gross, T. Scott
Argitaratua: (2004)

Service recovery and service continuity
Argitaratua: (2005)

Managing the customer experience : a measurement-based approach /
nork: Wilburn, Morris, 1953-
Argitaratua: (2006)

Surprise! : The secret to customer loyalty in the service sector /
nork: Magnini, Vincent P.
Argitaratua: (2015)

Services marketing : integrating customer focus across the firm /
nork: Zeithaml, Valarie A.
Argitaratua: (2009)

Creating customer value : the essentials of marketing
nork: Learning Resources

Quality of experience engineering for customer added value services : from evaluation to monitoring /
Argitaratua: (2014)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
nork: Inghilleri, Leonardo
Argitaratua: (2010)

Measuring customer satisfaction
nork: Gerson, Richard F.
Argitaratua: (1993)

America's service meltdown restoring service excellence in the age of the customer /
nork: Pupo, Raul
Argitaratua: (2010)

New service paradigms AMA SERVSIG Conference 2003 /
Argitaratua: (2004)