The book of business awesome how engaging your customers and employees can make your business thrive ; The book of business unawesome : the cost of not listening, engaging, or being great at what you do /

Ижил төстэй зүйлс

• Customer relationship management how to turn a good business into a great one! /
  -н: Roberts-Phelps, Graham
  Хэвлэсэн: (2001)
• Customer experience management a revolutionary approach to connecting with your customers /
  -н: Schmitt, Bernd
  Хэвлэсэн: (2003)
• Total customer value management : transforming business thinking /
  -н: Mahajan, Gautam, 1946-
  Хэвлэсэн: (2010)
• Managing the new customer relationship strategies to engage the social customer and build lasting value /
  -н: Gordon, Ian H.
  Хэвлэсэн: (2013)
• Connected CRM : implementing a big-data-driven, customer-centric business strategy /
  -н: Williams, David, 1963-
  Хэвлэсэн: (2014)