IT service management a guide for ITIL Foundation Exam candidates /
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| 企业作者: | , |
|---|---|
| 其他作者: | |
| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
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| 版: | 2nd ed. |
| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
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书本目录:
- section 1. Overview
- section 2. The service lifecycle
- section 3. The processes and functions
- section 4. Measurement, metrics and the deming cycle.