IT service management a guide for ITIL Foundation Exam candidates /
Bewaard in:
| Coauteurs: | , |
|---|---|
| Andere auteurs: | |
| Formaat: | Elektronisch E-boek |
| Taal: | Engels |
| Gepubliceerd in: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
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| Editie: | 2nd ed. |
| Onderwerpen: | |
| Online toegang: | An electronic book accessible through the World Wide Web; click to view |
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Inhoudsopgave:
- section 1. Overview
- section 2. The service lifecycle
- section 3. The processes and functions
- section 4. Measurement, metrics and the deming cycle.