IT service management a guide for ITIL Foundation Exam candidates /
Gardado en:
| Corporate Authors: | , |
|---|---|
| Outros autores: | |
| Formato: | Electrónico eBook |
| Idioma: | inglés |
| Publicado: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
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| Edición: | 2nd ed. |
| Subjects: | |
| Acceso en liña: | An electronic book accessible through the World Wide Web; click to view |
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Table of Contents:
- section 1. Overview
- section 2. The service lifecycle
- section 3. The processes and functions
- section 4. Measurement, metrics and the deming cycle.