IT service management a guide for ITIL Foundation Exam candidates /
Wedi'i Gadw mewn:
| Awduron Corfforaethol: | , |
|---|---|
| Awduron Eraill: | |
| Fformat: | Electronig eLyfr |
| Iaith: | Saesneg |
| Cyhoeddwyd: |
Swindon, U.K. :
British Informatics Society Ltd.,
2012.
|
| Rhifyn: | 2nd ed. |
| Pynciau: | |
| Mynediad Ar-lein: | An electronic book accessible through the World Wide Web; click to view |
| Tagiau: |
Ychwanegu Tag
Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!
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Tabl Cynhwysion:
- section 1. Overview
- section 2. The service lifecycle
- section 3. The processes and functions
- section 4. Measurement, metrics and the deming cycle.