HR at your service lessons from benchmark service organizations /

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Bibliografische gegevens
Hoofdauteur: Latham, Gary P.
Coauteur: ebrary, Inc
Andere auteurs: Ford, Robert C.
Formaat: Elektronisch E-boek
Taal:Engels
Gepubliceerd in: Alexandria, Va. : Society for Human Resource Management, 2012.
Onderwerpen:
Online toegang:An electronic book accessible through the World Wide Web; click to view
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Inhoudsopgave:
  • Client-centric strategy: a blueprint for human resource managers
  • Providing client-centric service: delivering quality clients value
  • Planning to meet client expectations
  • Creating & leading a client-centric HR culture
  • Client-centric staffing & training
  • Motivating & empowering client-centric service
  • HR information systems: communicating client-centric service
  • HR service delivery systems: ensuring client-centric service
  • You've landed a seat at the table: now stay there!
  • HR managers as service leaders.