Hill, D., Hill, A., & Richardson, S. (2012). Dealing with the tough stuff: How to achieve results from crucial conversations. Jossey-Bass.
शिकागो शैली (17वां संस्करण) प्रशस्ति पत्रHill, Darren, Alison Hill, और Sean Richardson. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Milton, Qld.: Jossey-Bass, 2012.
एमएलए (9वां संस्करण) प्रशस्ति पत्रHill, Darren, et al. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Jossey-Bass, 2012.
चेतावनी: ये उद्धरण हमेशा 100% सटीक नहीं हो सकते हैं.