Hill, D., Hill, A., & Richardson, S. (2012). Dealing with the tough stuff: How to achieve results from crucial conversations. Jossey-Bass.
Lua i Stíl Chicago (17ú heag.)Hill, Darren, Alison Hill, agus Sean Richardson. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Milton, Qld.: Jossey-Bass, 2012.
Lua MLA (9ú heag.)Hill, Darren, et al. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Jossey-Bass, 2012.
Rabhadh: Seans nach mbeach na luanna seo go hiomlán cruinn i ngach uile chás.