Hill, D., Hill, A., & Richardson, S. (2012). Dealing with the tough stuff: How to achieve results from crucial conversations. Jossey-Bass.
Citação do estilo Chicago (17ª ed.)Hill, Darren, Alison Hill, e Sean Richardson. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Milton, Qld.: Jossey-Bass, 2012.
Citação MLA (9ª ed.)Hill, Darren, et al. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Jossey-Bass, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.