Hill, D., Hill, A., & Richardson, S. (2012). Dealing with the tough stuff: How to achieve results from crucial conversations. Jossey-Bass.
Citace podle Chicago (17th ed.)Hill, Darren, Alison Hill, a Sean Richardson. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Milton, Qld.: Jossey-Bass, 2012.
Citace podle MLA (9th ed.)Hill, Darren, et al. Dealing with the Tough Stuff: How to Achieve Results from Crucial Conversations. Jossey-Bass, 2012.
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