Citazione Stile APA (7a Edizione)

ebrary, Inc, Toeroe, M., & Tam, F. (2012). Service availability: Principles and practice. Wiley.

Citazione stile Chigago Style (17a edizione)

ebrary, Inc, Maria Toeroe, e Francis Tam. Service Availability: Principles and Practice. Hoboken, N.J.: Wiley, 2012.

Citatione MLA (9a ed.)

ebrary, Inc, et al. Service Availability: Principles and Practice. Wiley, 2012.