कवर छवि

The ITSm process design guide developing, reengineering, and improving IT service management /

में बचाया:
ग्रंथसूची विवरण
मुख्य लेखक: Knapp, Donna
निगमित लेखक: ebrary, Inc
स्वरूप: इलेक्ट्रोनिक ई-पुस्तक
भाषा:अंग्रेज़ी
प्रकाशित: Ft. Lauderdale, Fla. : J. Ross Pub., c2010.
विषय:
Information technology > Management.
Information technology > Quality control.
Information resources management.
Organizational change.
Electronic books.
ऑनलाइन पहुंच:An electronic book accessible through the World Wide Web; click to view
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विषय - सूची:
  • Introduction
  • Defining and analyzing customer requirements
  • Quality management principles
  • Defining and documenting processes
  • Assessing process maturity
  • Process design and improvement steps
  • Process design and improvement tools and techniques
  • Producing meaningful metrics
  • Managing organizational change
  • IT service management technologies.

समान संसाधन