The ITSm process design guide developing, reengineering, and improving IT service management /
Gorde:
| Egile nagusia: | |
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| Erakunde egilea: | |
| Formatua: | Baliabide elektronikoa eBook |
| Hizkuntza: | ingelesa |
| Argitaratua: |
Ft. Lauderdale, Fla. :
J. Ross Pub.,
c2010.
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| Gaiak: | |
| Sarrera elektronikoa: | An electronic book accessible through the World Wide Web; click to view |
| Etiketak: |
Etiketa erantsi
Etiketarik gabe, Izan zaitez lehena erregistro honi etiketa jartzen!
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Aurkibidea:
- Introduction
- Defining and analyzing customer requirements
- Quality management principles
- Defining and documenting processes
- Assessing process maturity
- Process design and improvement steps
- Process design and improvement tools and techniques
- Producing meaningful metrics
- Managing organizational change
- IT service management technologies.