TouchPoints creating powerful leadership connections in the smallest of moments /

"A fresh, effective, and enduring way to lead starting with your next interaction. Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these--and every point of contact with other people--are overlooked oppo...

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Detalles Bibliográficos
Autor principal: Conant, Douglas R., 1951-
Autor Corporativo: ebrary, Inc
Otros Autores: Norgaard, Mette
Formato: Electrónico eBook
Lenguaje:inglés
Publicado: San Francisco, Calif. : Jossey-Bass, c2011.
Edición:1st ed.
Colección:Warren Bennis signature series ; 169.
Materias:
Acceso en línea:An electronic book accessible through the World Wide Web; click to view
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Tabla de Contenidos:
  • The power of touchpoints: the action is in the interaction
  • The commitment to mastery: the choice is yours
  • Use your head: the commitment to inquiry
  • Use your heart: the commitment to reflection
  • Use your hands: the commitment to practice
  • Mastering the touch: how can I help?
  • Recommended reading.