Ata uhi

QR Code

Modern analysis of customer surveys with applications using R /

I tiakina i:

Ngā taipitopito rārangi puna kōrero
Kaituhi rangatōpū:	ebrary, Inc
Ētahi atu kaituhi:	Kenett, Ron, Salini, Silvia
Hōputu:	Tāhiko īPukapuka
Reo:	Ingarihi
I whakaputaina:	Chichester : John Wiley & Sons, 2011.
Ngā marau:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing. Electronic books.
Urunga tuihono:	An electronic book accessible through the World Wide Web; click to view
Ngā Tūtohu:	Tāpirihia he Tūtohu Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!

Ngā tūemi rite

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
mā: Hayes, Bob E., 1963-
I whakaputaina: (2008)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
mā: Freed, Larry
I whakaputaina: (2013)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
mā: Peluso, Alessandro M., 1978-
I whakaputaina: (2011)

Measuring customer satisfaction
mā: Gerson, Richard F.
I whakaputaina: (1993)

Six sigma in HR transformation achieving excellence in service delivery /
mā: Albeanu, Mircea
I whakaputaina: (2010)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
mā: Alaro, Cedric
I whakaputaina: (2013)

The joyless economy the psychology of human satisfaction /
mā: Scitovsky, Tibor
I whakaputaina: (1992)

Consumer boycotts effecting change through the marketplace and the media /
mā: Friedman, Monroe
I whakaputaina: (1999)

Customer satisfaction practical tools for building important relationships /
mā: Scott, Dru
I whakaputaina: (2000)

Creating customer value : the essentials of marketing
mā: Learning Resources

Researching customer satisfaction & loyalty how to find out what people really think /
mā: Szwarc, Paul
I whakaputaina: (2005)

50 ways to keep your customers : "and get new ones" /
mā: Timm, Paul R.
I whakaputaina: (1992)

Improving surveys with paradata analytic uses of process information /
I whakaputaina: (2013)

Build for change : revolutionizing customer engagement through continuous digital innovation /
mā: Trefler, Alan
I whakaputaina: (2014)

Magnetic service /
mā: Bell, Chip R.
I whakaputaina: (2006)

Operations rules delivering customer value through flexible operations /
mā: Simchi-Levi, David
I whakaputaina: (2010)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
mā: Price, Bill, 1950-, me ētahi atu.
I whakaputaina: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
mā: Goldstein, Sheldon D.
I whakaputaina: (2009)

Managing the customer experience : a measurement-based approach /
mā: Wilburn, Morris, 1953-
I whakaputaina: (2006)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
mā: Bello, Olayiwola
I whakaputaina: (2013)

American buyers : demographics of shopping.
I whakaputaina: (2012)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
mā: Blunt, Carolyn
I whakaputaina: (2013)

Who's buying by race and hispanic origin.
I whakaputaina: (2015)

50 powerful ideas you can use to keep your customers
mā: Timm, Paul R.
I whakaputaina: (2002)

Secret service hidden systems that deliver unforgettable customer service /
mā: DiJulius, John R., 1964-
I whakaputaina: (2003)

What's the secret? to providing a world-class customer experience /
mā: DiJulius, John R., 1964-
I whakaputaina: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
mā: Hayes, Bob E., 1963-
I whakaputaina: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
mā: Inghilleri, Leonardo
I whakaputaina: (2010)

Meta-analysis : a structural equation modeling approach /
mā: Cheung, Mike W. L.
I whakaputaina: (2015)

Business analytics for sales and marketing managers how to compete in the information age /
mā: Laursen, Gert H. N.
I whakaputaina: (2011)

How to win friends and influence profits the art of winning more business from your clients /
mā: Kean, David
I whakaputaina: (2008)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
mā: Hoffmann, Nicolas, 1983-
I whakaputaina: (2013)

Best customers : demographics of consumer demand.
I whakaputaina: (2012)

Analyzing health equity using household survey data a guide to techniques and their implementation /
I whakaputaina: (2008)

Consumer research : introspective essays on the study of consumption /
mā: Holbrook, Morris B.
I whakaputaina: (1995)

Consumer empowerment
I whakaputaina: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
mā: Allen, Danica R., 1959-
I whakaputaina: (2004)

Eliminate customer turnoffs /
mā: Timm, Paul R.

Exceed customer expectations /
mā: Timm, Paul R.