Cover Image

QR Code

Modern analysis of customer surveys with applications using R /

Saved in:

Bibliographic Details
Corporate Author:	ebrary, Inc
Other Authors:	Kenett, Ron, Salini, Silvia
Format:	Electronic eBook
Language:	English
Published:	Chichester : John Wiley & Sons, 2011.
Subjects:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing. Electronic books.
Online Access:	An electronic book accessible through the World Wide Web; click to view
Tags:	Add Tag No Tags, Be the first to tag this record!

Similar Items

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
by: Hayes, Bob E., 1963-
Published: (2008)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
by: Freed, Larry
Published: (2013)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
by: Peluso, Alessandro M., 1978-
Published: (2011)

Measuring customer satisfaction
by: Gerson, Richard F.
Published: (1993)

Six sigma in HR transformation achieving excellence in service delivery /
by: Albeanu, Mircea
Published: (2010)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
by: Alaro, Cedric
Published: (2013)

The joyless economy the psychology of human satisfaction /
by: Scitovsky, Tibor
Published: (1992)

Consumer boycotts effecting change through the marketplace and the media /
by: Friedman, Monroe
Published: (1999)

Customer satisfaction practical tools for building important relationships /
by: Scott, Dru
Published: (2000)

Creating customer value : the essentials of marketing
by: Learning Resources

Researching customer satisfaction & loyalty how to find out what people really think /
by: Szwarc, Paul
Published: (2005)

50 ways to keep your customers : "and get new ones" /
by: Timm, Paul R.
Published: (1992)

Build for change : revolutionizing customer engagement through continuous digital innovation /
by: Trefler, Alan
Published: (2014)

Improving surveys with paradata analytic uses of process information /
Published: (2013)

Magnetic service /
by: Bell, Chip R.
Published: (2006)

Operations rules delivering customer value through flexible operations /
by: Simchi-Levi, David
Published: (2010)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
by: Price, Bill, 1950-, et al.
Published: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
by: Goldstein, Sheldon D.
Published: (2009)

Managing the customer experience : a measurement-based approach /
by: Wilburn, Morris, 1953-
Published: (2006)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
by: Bello, Olayiwola
Published: (2013)

American buyers : demographics of shopping.
Published: (2012)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
by: Blunt, Carolyn
Published: (2013)

Who's buying by race and hispanic origin.
Published: (2015)

50 powerful ideas you can use to keep your customers
by: Timm, Paul R.
Published: (2002)

Secret service hidden systems that deliver unforgettable customer service /
by: DiJulius, John R., 1964-
Published: (2003)

What's the secret? to providing a world-class customer experience /
by: DiJulius, John R., 1964-
Published: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
by: Hayes, Bob E., 1963-
Published: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
by: Inghilleri, Leonardo
Published: (2010)

Business analytics for sales and marketing managers how to compete in the information age /
by: Laursen, Gert H. N.
Published: (2011)

How to win friends and influence profits the art of winning more business from your clients /
by: Kean, David
Published: (2008)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
by: Hoffmann, Nicolas, 1983-
Published: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
by: Hoffmann, Nicolas, 1983-
Published: (2013)

Meta-analysis : a structural equation modeling approach /
by: Cheung, Mike W. L.
Published: (2015)

Best customers : demographics of consumer demand.
Published: (2012)

Consumer research : introspective essays on the study of consumption /
by: Holbrook, Morris B.
Published: (1995)

Consumer empowerment
Published: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
by: Allen, Danica R., 1959-
Published: (2004)

Analyzing health equity using household survey data a guide to techniques and their implementation /
Published: (2008)

Eliminate customer turnoffs /
by: Timm, Paul R.

Exceed customer expectations /
by: Timm, Paul R.