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Modern analysis of customer surveys with applications using R /

Wedi'i Gadw mewn:

Manylion Llyfryddiaeth
Awdur Corfforaethol:	ebrary, Inc
Awduron Eraill:	Kenett, Ron, Salini, Silvia
Fformat:	Electronig eLyfr
Iaith:	Saesneg
Cyhoeddwyd:	Chichester : John Wiley & Sons, 2011.
Pynciau:	Consumer satisfaction > Research > Statistical methods. Consumer satisfaction > Evaluation. Consumers > Research > Statistical methods. Consumers > Research > Data processing. Sampling (Statistics) > Evaluation. Surveys > Statistical methods. Surveys > Data processing. Electronic books.
Mynediad Ar-lein:	An electronic book accessible through the World Wide Web; click to view
Tagiau:	Ychwanegu Tag Dim Tagiau, Byddwch y cyntaf i dagio'r cofnod hwn!

Eitemau Tebyg

Measuring customer satisfaction and loyalty : survey design, use, and statistical analysis methods /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2008)

Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results /
gan: Freed, Larry
Cyhoeddwyd: (2013)

Consumer satisfaction advancements in theory, modeling, and empirical findings /
gan: Peluso, Alessandro M., 1978-
Cyhoeddwyd: (2011)

Measuring customer satisfaction
gan: Gerson, Richard F.
Cyhoeddwyd: (1993)

Six sigma in HR transformation achieving excellence in service delivery /
gan: Albeanu, Mircea
Cyhoeddwyd: (2010)

An assessment of the factors that determine postgraduate student satisfaction in Kenyan private universities : a case study of Daystar University /
gan: Alaro, Cedric
Cyhoeddwyd: (2013)

The joyless economy the psychology of human satisfaction /
gan: Scitovsky, Tibor
Cyhoeddwyd: (1992)

Consumer boycotts effecting change through the marketplace and the media /
gan: Friedman, Monroe
Cyhoeddwyd: (1999)

Customer satisfaction practical tools for building important relationships /
gan: Scott, Dru
Cyhoeddwyd: (2000)

Creating customer value : the essentials of marketing
gan: Learning Resources

Researching customer satisfaction & loyalty how to find out what people really think /
gan: Szwarc, Paul
Cyhoeddwyd: (2005)

50 ways to keep your customers : "and get new ones" /
gan: Timm, Paul R.
Cyhoeddwyd: (1992)

Build for change : revolutionizing customer engagement through continuous digital innovation /
gan: Trefler, Alan
Cyhoeddwyd: (2014)

Improving surveys with paradata analytic uses of process information /
Cyhoeddwyd: (2013)

Magnetic service /
gan: Bell, Chip R.
Cyhoeddwyd: (2006)

Operations rules delivering customer value through flexible operations /
gan: Simchi-Levi, David
Cyhoeddwyd: (2010)

Your customer rules! : delivering the Me2B experiences that today's customers demand /
gan: Price, Bill, 1950-, et al.
Cyhoeddwyd: (2015)

Superior customer satisfaction and loyalty : engaging customers to drive performance /
gan: Goldstein, Sheldon D.
Cyhoeddwyd: (2009)

Managing the customer experience : a measurement-based approach /
gan: Wilburn, Morris, 1953-
Cyhoeddwyd: (2006)

Mobile telecommunication customer loyalty in Nigeria : determining factors /
gan: Bello, Olayiwola
Cyhoeddwyd: (2013)

American buyers : demographics of shopping.
Cyhoeddwyd: (2012)

Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
gan: Blunt, Carolyn
Cyhoeddwyd: (2013)

Who's buying by race and hispanic origin.
Cyhoeddwyd: (2015)

50 powerful ideas you can use to keep your customers
gan: Timm, Paul R.
Cyhoeddwyd: (2002)

Secret service hidden systems that deliver unforgettable customer service /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2003)

What's the secret? to providing a world-class customer experience /
gan: DiJulius, John R., 1964-
Cyhoeddwyd: (2008)

Beyond the ultimate question : a systematic approach to improve customer loyalty /
gan: Hayes, Bob E., 1963-
Cyhoeddwyd: (2009)

Exceptional service, exceptional profit the secrets of building a five-star customer service organization /
gan: Inghilleri, Leonardo
Cyhoeddwyd: (2010)

Business analytics for sales and marketing managers how to compete in the information age /
gan: Laursen, Gert H. N.
Cyhoeddwyd: (2011)

How to win friends and influence profits the art of winning more business from your clients /
gan: Kean, David
Cyhoeddwyd: (2008)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)

Loyalty schemes in retailing : a comparison of stand-alone and multi-partner programs /
gan: Hoffmann, Nicolas, 1983-
Cyhoeddwyd: (2013)

Meta-analysis : a structural equation modeling approach /
gan: Cheung, Mike W. L.
Cyhoeddwyd: (2015)

Best customers : demographics of consumer demand.
Cyhoeddwyd: (2012)

Consumer research : introspective essays on the study of consumption /
gan: Holbrook, Morris B.
Cyhoeddwyd: (1995)

Consumer empowerment
Cyhoeddwyd: (2006)

Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
gan: Allen, Danica R., 1959-
Cyhoeddwyd: (2004)

Analyzing health equity using household survey data a guide to techniques and their implementation /
Cyhoeddwyd: (2008)

Eliminate customer turnoffs /
gan: Timm, Paul R.

Exceed customer expectations /
gan: Timm, Paul R.