Customer service management training 101 quick and easy techniques that get great results /
Saved in:
| 主要作者: | |
|---|---|
| 企业作者: | |
| 格式: | 电子 电子书 |
| 语言: | 英语 |
| 出版: |
New York :
American Management Association,
c2012.
|
| 版: | 1st ed. |
| 主题: | |
| 在线阅读: | An electronic book accessible through the World Wide Web; click to view |
| 标签: |
添加标签
没有标签, 成为第一个标记此记录!
|
相似书籍
Customer service training 101 quick and easy techniques that get great results /
由: Evenson, Renee, 1951-
出版: (2005)
由: Evenson, Renee, 1951-
出版: (2005)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
由: Goodman, John A.
出版: (2009)
由: Goodman, John A.
出版: (2009)
Managing quality customer service a practical guide for establishing a service operation /
由: Martin, William B.
出版: (1989)
由: Martin, William B.
出版: (1989)
Enhancing customer experience in the service industry : a global perspective /
出版: (2015)
出版: (2015)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
由: Blunt, Carolyn
出版: (2013)
由: Blunt, Carolyn
出版: (2013)
Strategic customer management strategizing the sales organization /
由: Piercy, Nigel
出版: (2009)
由: Piercy, Nigel
出版: (2009)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
出版: (2014)
出版: (2014)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
出版: (2015)
出版: (2015)
Customer care excellence : how to create an effective customer focus. /
由: Cook, Sarah
出版: (2011)
由: Cook, Sarah
出版: (2011)
Involving customers in new service development
出版: (2006)
出版: (2006)
Monitoring, measuring and managing customer service /
由: Goodman, Gary S.
出版: (2000)
由: Goodman, Gary S.
出版: (2000)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
由: Gallagher, Richard S.
出版: (2008)
由: Gallagher, Richard S.
出版: (2008)
Client service excellence : the 10 commandments /
由: O'Sullivan, Larry
出版: (2010)
由: O'Sullivan, Larry
出版: (2010)
Innovation and quality improvement in service organizations
出版: (2002)
出版: (2002)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
由: Allen, Danica R., 1959-
出版: (2004)
由: Allen, Danica R., 1959-
出版: (2004)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2007)
由: Harris, Elaine K.
出版: (2007)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Customer service : a practical approach /
由: Harris, Elaine K.
出版: (2013)
由: Harris, Elaine K.
出版: (2013)
Beyond customer service, revised
由: Gerson, Richard F.
出版: (1998)
由: Gerson, Richard F.
出版: (1998)
Eliminate customer turnoffs /
由: Timm, Paul R.
由: Timm, Paul R.
Exceed customer expectations /
由: Timm, Paul R.
由: Timm, Paul R.
Value proposition design : how to create products and services customers want : get started with; /
由: Osterwalder, Alex
出版: (2014)
由: Osterwalder, Alex
出版: (2014)
QUIS 9 symposium service excellence in management /
出版: (2005)
出版: (2005)
Statistical methods in customer relationship management
由: Kumar, V., 1957-
出版: (2012)
由: Kumar, V., 1957-
出版: (2012)
Customer relationship management an Emerald guide.
出版: (2005)
出版: (2005)
The customer management scorecard managing CRM for profit /
由: Woodcock, Neil
出版: (2003)
由: Woodcock, Neil
出版: (2003)
Customer relationship management a global perspective /
出版: (2008)
出版: (2008)
50 powerful ideas you can use to keep your customers
由: Timm, Paul R.
出版: (2002)
由: Timm, Paul R.
出版: (2002)
Real-world time management
由: Alexander, Roy, 1925-
出版: (2009)
由: Alexander, Roy, 1925-
出版: (2009)
Managing global customers an integrated approach /
由: Yip, George S.
出版: (2007)
由: Yip, George S.
出版: (2007)
Customer experience management a revolutionary approach to connecting with your customers /
由: Schmitt, Bernd
出版: (2003)
由: Schmitt, Bernd
出版: (2003)
Service marketing : people, technology, strategy /
由: Lovelock, Christopher
出版: (2011)
由: Lovelock, Christopher
出版: (2011)
Customer relationship management how to turn a good business into a great one! /
由: Roberts-Phelps, Graham
出版: (2001)
由: Roberts-Phelps, Graham
出版: (2001)
Wake up your call center how to be a better call center agent /
由: D'Ausilio, Rosanne, 1941-
出版: (2005)
由: D'Ausilio, Rosanne, 1941-
出版: (2005)
QUIS 9
出版: (2005)
出版: (2005)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
由: Kipchirchir, Kili Sydney
出版: (2011)
由: Kipchirchir, Kili Sydney
出版: (2011)
How to handle major customers profitably. /
由: Melkman, Alan
出版: (1979)
由: Melkman, Alan
出版: (1979)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
由: Lowenstein, Michael W., 1942-
出版: (2011)
由: Lowenstein, Michael W., 1942-
出版: (2011)
Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
由: Murathe, Miriam Muthoni
出版: (2014)
由: Murathe, Miriam Muthoni
出版: (2014)
Customer winback how to recapture lost customers and keep them loyal /
由: Griffin, Jill
出版: (2001)
由: Griffin, Jill
出版: (2001)