Customer service management training 101 quick and easy techniques that get great results /
-д хадгалсан:
Үндсэн зохиолч: | Evenson, Renee, 1951- |
---|---|
Байгууллагын зохиогч: | ebrary, Inc |
Формат: | Цахим Цахим ном |
Хэл сонгох: | англи |
Хэвлэсэн: |
New York :
American Management Association,
c2012.
|
Хэвлэл: | 1st ed. |
Нөхцлүүд: | |
Онлайн хандалт: | An electronic book accessible through the World Wide Web; click to view |
Шошгууд: |
Шошго нэмэх
Шошго байхгүй, Энэхүү баримтыг шошголох эхний хүн болох!
|
Ижил төстэй зүйлс
Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009)
-н: Goodman, John A.
Хэвлэсэн: (2009)
Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989)
-н: Martin, William B.
Хэвлэсэн: (1989)
Enhancing customer experience in the service industry : a global perspective /
Хэвлэсэн: (2015)
Хэвлэсэн: (2015)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
-н: Blunt, Carolyn
Хэвлэсэн: (2013)
Strategic customer management strategizing the sales organization /
-н: Piercy, Nigel
Хэвлэсэн: (2009)
-н: Piercy, Nigel
Хэвлэсэн: (2009)
Quality of experience engineering for customer added value services : from evaluation to monitoring /
Хэвлэсэн: (2014)
Хэвлэсэн: (2014)
Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
Хэвлэсэн: (2015)
Хэвлэсэн: (2015)
Customer care excellence : how to create an effective customer focus. /
-н: Cook, Sarah
Хэвлэсэн: (2011)
-н: Cook, Sarah
Хэвлэсэн: (2011)
Involving customers in new service development
Хэвлэсэн: (2006)
Хэвлэсэн: (2006)
Monitoring, measuring and managing customer service /
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
-н: Goodman, Gary S.
Хэвлэсэн: (2000)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
-н: Gallagher, Richard S.
Хэвлэсэн: (2008)
-н: Gallagher, Richard S.
Хэвлэсэн: (2008)
Client service excellence : the 10 commandments /
-н: O'Sullivan, Larry
Хэвлэсэн: (2010)
-н: O'Sullivan, Larry
Хэвлэсэн: (2010)
Innovation and quality improvement in service organizations
Хэвлэсэн: (2002)
Хэвлэсэн: (2002)
Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
-н: Allen, Danica R., 1959-
Хэвлэсэн: (2004)
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2007)
-н: Harris, Elaine K.
Хэвлэсэн: (2007)
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
Customer service : a practical approach /
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
-н: Harris, Elaine K.
Хэвлэсэн: (2013)
Beyond customer service, revised
-н: Gerson, Richard F.
Хэвлэсэн: (1998)
-н: Gerson, Richard F.
Хэвлэсэн: (1998)
Eliminate customer turnoffs /
-н: Timm, Paul R.
-н: Timm, Paul R.
Exceed customer expectations /
-н: Timm, Paul R.
-н: Timm, Paul R.
Value proposition design : how to create products and services customers want : get started with; /
-н: Osterwalder, Alex
Хэвлэсэн: (2014)
-н: Osterwalder, Alex
Хэвлэсэн: (2014)
QUIS 9 symposium service excellence in management /
Хэвлэсэн: (2005)
Хэвлэсэн: (2005)
Statistical methods in customer relationship management
-н: Kumar, V., 1957-
Хэвлэсэн: (2012)
-н: Kumar, V., 1957-
Хэвлэсэн: (2012)
Customer relationship management an Emerald guide.
Хэвлэсэн: (2005)
Хэвлэсэн: (2005)
The customer management scorecard managing CRM for profit /
-н: Woodcock, Neil
Хэвлэсэн: (2003)
-н: Woodcock, Neil
Хэвлэсэн: (2003)
Customer relationship management a global perspective /
Хэвлэсэн: (2008)
Хэвлэсэн: (2008)
50 powerful ideas you can use to keep your customers
-н: Timm, Paul R.
Хэвлэсэн: (2002)
-н: Timm, Paul R.
Хэвлэсэн: (2002)
Real-world time management
-н: Alexander, Roy, 1925-
Хэвлэсэн: (2009)
-н: Alexander, Roy, 1925-
Хэвлэсэн: (2009)
Managing global customers an integrated approach /
-н: Yip, George S.
Хэвлэсэн: (2007)
-н: Yip, George S.
Хэвлэсэн: (2007)
Customer experience management a revolutionary approach to connecting with your customers /
-н: Schmitt, Bernd
Хэвлэсэн: (2003)
-н: Schmitt, Bernd
Хэвлэсэн: (2003)
Service marketing : people, technology, strategy /
-н: Lovelock, Christopher
Хэвлэсэн: (2011)
-н: Lovelock, Christopher
Хэвлэсэн: (2011)
Customer relationship management how to turn a good business into a great one! /
-н: Roberts-Phelps, Graham
Хэвлэсэн: (2001)
-н: Roberts-Phelps, Graham
Хэвлэсэн: (2001)
Wake up your call center how to be a better call center agent /
-н: D'Ausilio, Rosanne, 1941-
Хэвлэсэн: (2005)
-н: D'Ausilio, Rosanne, 1941-
Хэвлэсэн: (2005)
QUIS 9
Хэвлэсэн: (2005)
Хэвлэсэн: (2005)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
-н: Kipchirchir, Kili Sydney
Хэвлэсэн: (2011)
-н: Kipchirchir, Kili Sydney
Хэвлэсэн: (2011)
How to handle major customers profitably. /
-н: Melkman, Alan
Хэвлэсэн: (1979)
-н: Melkman, Alan
Хэвлэсэн: (1979)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
-н: Lowenstein, Michael W., 1942-
Хэвлэсэн: (2011)
Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
-н: Murathe, Miriam Muthoni
Хэвлэсэн: (2014)
-н: Murathe, Miriam Muthoni
Хэвлэсэн: (2014)
Customer winback how to recapture lost customers and keep them loyal /
-н: Griffin, Jill
Хэвлэсэн: (2001)
-н: Griffin, Jill
Хэвлэсэн: (2001)
Ижил төстэй зүйлс
-
Customer service training 101 quick and easy techniques that get great results /
-н: Evenson, Renee, 1951-
Хэвлэсэн: (2005) -
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
-н: Goodman, John A.
Хэвлэсэн: (2009) -
Managing quality customer service a practical guide for establishing a service operation /
-н: Martin, William B.
Хэвлэсэн: (1989) -
Enhancing customer experience in the service industry : a global perspective /
Хэвлэсэн: (2015) -
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
-н: Blunt, Carolyn
Хэвлэсэн: (2013)