Customer service management training 101 quick and easy techniques that get great results /
I tiakina i:
Kaituhi matua: | Evenson, Renee, 1951- |
---|---|
Kaituhi rangatōpū: | ebrary, Inc |
Hōputu: | Tāhiko īPukapuka |
Reo: | Ingarihi |
I whakaputaina: |
New York :
American Management Association,
c2012.
|
Putanga: | 1st ed. |
Ngā marau: | |
Urunga tuihono: | An electronic book accessible through the World Wide Web; click to view |
Ngā Tūtohu: |
Tāpirihia he Tūtohu
Kāore He Tūtohu, Me noho koe te mea tuatahi ki te tūtohu i tēnei pūkete!
|
Ngā tūemi rite
Customer service training 101 quick and easy techniques that get great results /
mā: Evenson, Renee, 1951-
I whakaputaina: (2005)
mā: Evenson, Renee, 1951-
I whakaputaina: (2005)
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
mā: Goodman, John A.
I whakaputaina: (2009)
mā: Goodman, John A.
I whakaputaina: (2009)
Managing quality customer service a practical guide for establishing a service operation /
mā: Martin, William B.
I whakaputaina: (1989)
mā: Martin, William B.
I whakaputaina: (1989)
Enhancing customer experience in the service industry : a global perspective /
I whakaputaina: (2015)
I whakaputaina: (2015)
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
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I whakaputaina: (2013)
mā: Blunt, Carolyn
I whakaputaina: (2013)
Strategic customer management strategizing the sales organization /
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I whakaputaina: (2009)
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I whakaputaina: (2014)
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Journal of service theory and practice : the 2013 Naples Forum on Service and its efforts to advance service theory and practice /
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Customer care excellence : how to create an effective customer focus. /
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I whakaputaina: (2011)
mā: Cook, Sarah
I whakaputaina: (2011)
Involving customers in new service development
I whakaputaina: (2006)
I whakaputaina: (2006)
Monitoring, measuring and managing customer service /
mā: Goodman, Gary S.
I whakaputaina: (2000)
mā: Goodman, Gary S.
I whakaputaina: (2000)
What to say to a porcupine 20 humorous tales that get to the heart of great customer service /
mā: Gallagher, Richard S.
I whakaputaina: (2008)
mā: Gallagher, Richard S.
I whakaputaina: (2008)
Client service excellence : the 10 commandments /
mā: O'Sullivan, Larry
I whakaputaina: (2010)
mā: O'Sullivan, Larry
I whakaputaina: (2010)
Innovation and quality improvement in service organizations
I whakaputaina: (2002)
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Customer satisfaction research management : a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations /
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I whakaputaina: (2004)
mā: Allen, Danica R., 1959-
I whakaputaina: (2004)
Customer service : a practical approach /
mā: Harris, Elaine K.
I whakaputaina: (2007)
mā: Harris, Elaine K.
I whakaputaina: (2007)
Customer service : a practical approach /
mā: Harris, Elaine K.
I whakaputaina: (2013)
mā: Harris, Elaine K.
I whakaputaina: (2013)
Customer service : a practical approach /
mā: Harris, Elaine K.
I whakaputaina: (2013)
mā: Harris, Elaine K.
I whakaputaina: (2013)
Beyond customer service, revised
mā: Gerson, Richard F.
I whakaputaina: (1998)
mā: Gerson, Richard F.
I whakaputaina: (1998)
Eliminate customer turnoffs /
mā: Timm, Paul R.
mā: Timm, Paul R.
Exceed customer expectations /
mā: Timm, Paul R.
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Value proposition design : how to create products and services customers want : get started with; /
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I whakaputaina: (2014)
mā: Osterwalder, Alex
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QUIS 9 symposium service excellence in management /
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Statistical methods in customer relationship management
mā: Kumar, V., 1957-
I whakaputaina: (2012)
mā: Kumar, V., 1957-
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Customer relationship management an Emerald guide.
I whakaputaina: (2005)
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Customer relationship management a global perspective /
I whakaputaina: (2008)
I whakaputaina: (2008)
The customer management scorecard managing CRM for profit /
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I whakaputaina: (2003)
mā: Woodcock, Neil
I whakaputaina: (2003)
50 powerful ideas you can use to keep your customers
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I whakaputaina: (2002)
mā: Timm, Paul R.
I whakaputaina: (2002)
Real-world time management
mā: Alexander, Roy, 1925-
I whakaputaina: (2009)
mā: Alexander, Roy, 1925-
I whakaputaina: (2009)
Managing global customers an integrated approach /
mā: Yip, George S.
I whakaputaina: (2007)
mā: Yip, George S.
I whakaputaina: (2007)
Customer experience management a revolutionary approach to connecting with your customers /
mā: Schmitt, Bernd
I whakaputaina: (2003)
mā: Schmitt, Bernd
I whakaputaina: (2003)
Service marketing : people, technology, strategy /
mā: Lovelock, Christopher
I whakaputaina: (2011)
mā: Lovelock, Christopher
I whakaputaina: (2011)
Customer relationship management how to turn a good business into a great one! /
mā: Roberts-Phelps, Graham
I whakaputaina: (2001)
mā: Roberts-Phelps, Graham
I whakaputaina: (2001)
QUIS 9
I whakaputaina: (2005)
I whakaputaina: (2005)
Wake up your call center how to be a better call center agent /
mā: D'Ausilio, Rosanne, 1941-
I whakaputaina: (2005)
mā: D'Ausilio, Rosanne, 1941-
I whakaputaina: (2005)
Customer service skills for corporate communication : a case study of KENCALL EPZ ltd /
mā: Kipchirchir, Kili Sydney
I whakaputaina: (2011)
mā: Kipchirchir, Kili Sydney
I whakaputaina: (2011)
How to handle major customers profitably. /
mā: Melkman, Alan
I whakaputaina: (1979)
mā: Melkman, Alan
I whakaputaina: (1979)
The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
mā: Lowenstein, Michael W., 1942-
I whakaputaina: (2011)
Exploring the role of corporate identity on customer satisfaction : a case of madison insurance company limited /
mā: Murathe, Miriam Muthoni
I whakaputaina: (2014)
mā: Murathe, Miriam Muthoni
I whakaputaina: (2014)
Customer winback how to recapture lost customers and keep them loyal /
mā: Griffin, Jill
I whakaputaina: (2001)
mā: Griffin, Jill
I whakaputaina: (2001)
Ngā tūemi rite
-
Customer service training 101 quick and easy techniques that get great results /
mā: Evenson, Renee, 1951-
I whakaputaina: (2005) -
Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
mā: Goodman, John A.
I whakaputaina: (2009) -
Managing quality customer service a practical guide for establishing a service operation /
mā: Martin, William B.
I whakaputaina: (1989) -
Enhancing customer experience in the service industry : a global perspective /
I whakaputaina: (2015) -
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation /
mā: Blunt, Carolyn
I whakaputaina: (2013)