APA-viite (7. p.)

Evenson, R. (2012). Customer service management training 101: Quick and easy techniques that get great results. American Management Association.

Chicago-viite (17. p.)

Evenson, Renee. Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results. New York: American Management Association, 2012.

MLA-viite (9. p.)

Evenson, Renee. Customer Service Management Training 101: Quick and Easy Techniques That Get Great Results. American Management Association, 2012.