Globalization, communication and the workplace talking across the world /
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|---|---|
| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
London ; New York :
Continuum,
2010.
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| Subjects: | |
| Online Access: | An electronic book accessible through the World Wide Web; click to view |
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| 008 | 091130s2010 enka sb 001 0 eng d | ||
| 010 | |z 2009048035 | ||
| 020 | |z 9780826446077 | ||
| 020 | |z 9781441105356 (e-book) | ||
| 035 | |a (CaPaEBR)ebr10488224 | ||
| 035 | |a (OCoLC)741691093 | ||
| 040 | |a CaPaEBR |c CaPaEBR | ||
| 050 | 1 | 4 | |a P94.6 |b .G59 2010eb |
| 082 | 0 | 4 | |a 302.3 |2 22 |
| 245 | 0 | 0 | |a Globalization, communication and the workplace |h [electronic resource] : |b talking across the world / |c edited by Gail Forey and Jane Lockwood. |
| 260 | |a London ; |a New York : |b Continuum, |c 2010. | ||
| 300 | |a ix, 278 p. : |b ill. | ||
| 504 | |a Includes bibliographical references and index. | ||
| 505 | 0 | |a pt. 1. Current issues in English communication in the globalized workplace: Introduction / Jane Lockwood and Gail Forey ; English in tiers in the workplace : a case study of email usage / Li Lan and Lucy MacGregor ; English as a key resource to business and development / Catherine Nickerson ; Communication skills in contemporary service workplaces : some problems / Anna Kristina Hultgren and Deborah Cameron -- pt. 2. Managing the telephone relationship with the customer : interpersonal complexity: 'I was so angry. It was unbelievable-' a comparison of written and spoken customer service complaints / Jon S.Y. Hui ; Naming and negotiating relationships in call centre talk / Susan Hood ; Call centre discourse : graduation in relation to voice quality and attitudinal profile / Jenny Yau Ni Wan ; Researching and understanding accent shifts in Indian call centre agents / Claire Cowie and Lalita Murty -- pt. 3. Language, culture and training in the globalized workplace: Talking about talking : comparing the approaches of intercultural trainers and language teachers / Jane Hayman ; Reconceptualizing culture for workplace communication / Neil Elias ; India rising : call centre communication and the need for two way training / Barry Tomalin ; Call centre training and language in the Philippines / Eric Friginal ; What causes communication breakdown in the call centres? : the discrepancies in the communications training and research / Jane Lockwood -- pt. 4. Communication skills : assessment and its uses: Consulting assessment for the business processing outsourcing (BPO) industry in the Philippines / Jane Lockwood ; Language assessment in call centres : the case of the customer service representative / Alan Davies -- pt. 5. Beyond the workplace : social implications: Language globalization and the workplace : education and social implications / Gail Forey. | |
| 533 | |a Electronic reproduction. |b Palo Alto, Calif. : |c ebrary, |d 2011. |n Available via World Wide Web. |n Access may be limited to ebrary affiliated libraries. | ||
| 650 | 0 | |a Interpersonal communication. | |
| 650 | 0 | |a Intercultural communication. | |
| 650 | 0 | |a Discourse analysis. | |
| 650 | 0 | |a Communication in organizations. | |
| 655 | 7 | |a Electronic books. |2 local | |
| 700 | 1 | |a Forey, Gail, |d 1961- | |
| 700 | 1 | |a Lockwood-Lee, Jane. | |
| 710 | 2 | |a ebrary, Inc. | |
| 856 | 4 | 0 | |u http://site.ebrary.com/lib/daystar/Doc?id=10488224 |z An electronic book accessible through the World Wide Web; click to view |
| 908 | |a 170314 | ||
| 942 | 0 | 0 | |c EB |
| 999 | |c 126871 |d 126871 | ||