The librarian as information consultant transforming reference for the Information Age /
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Autor principal: | |
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Autor Corporativo: | |
Formato: | Recurso Eletrônico livro eletrônico |
Idioma: | inglês |
Publicado em: |
Chicago :
American Library Association,
2011.
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Assuntos: | |
Acesso em linha: | An electronic book accessible through the World Wide Web; click to view |
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Sumário:
- The library and information consultant
- Strategies for building and maintaining consumer relationships
- Marketing the library and information consultant's services : creating a sophisticated brand
- The business of consulting : managing employee service roles and consumer demand
- Developing the infrastructure and culture for continuous quality improvement.