Social network analysis in telecommunications

The little data book on information and communication technology.
Publicat: (2016)

The little data book on information and communication technology 2011.
Publicat: (2011)

E-topia "Urban life, Jim--but not as we know it" /
per: Mitchell, William J. (William John), 1944-2010
Publicat: (1999)

Beyond the pandemic? : exploring the impact of covid-19 on telecommunications and the internet /
Publicat: (2023)

Connecting the nineteenth-century world the telegraph and globalization /
per: Wenzlhuemer, Roland
Publicat: (2013)

The great telecom meltdown
per: Goldstein, Fred R.
Publicat: (2005)

The communications revolution /
per: Williams, Frederick, 1933-
Publicat: (1982)

OECD communications outlook 2005
Publicat: (2005)

OECD communications outlook 2007
Publicat: (2007)

OECD communications outlook 2011.
Publicat: (2011)

Connecting learning across the institution /
Publicat: (2014)

Perspectives des communications de l'OCDE 2011
Publicat: (2013)

Communications in the twenty-first century /
Publicat: (1981)

Smart data pricing /
Publicat: (2014)

The political economy of global communication an introduction /
per: Wilkin, Peter
Publicat: (2001)

Service innovation organizational responses to technological opportunities & market imperatives /
Publicat: (2003)

Auditing social media a governance and risk guide /
per: Scott, Peter R., 1964-
Publicat: (2011)

The struggle for control of global communication the formative century /
per: Hills, Jill
Publicat: (2002)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
per: Lowenstein, Michael W., 1942-
Publicat: (2011)

The telecommunications challenge changing technologies and evolving policies : measuring and sustaining the new economy : report of a symposium /
Publicat: (2006)

When customers talk --turn what they tell you into sales /
per: Gross, T. Scott
Publicat: (2005)

New service paradigms AMA SERVSIG Conference 2003 /
Publicat: (2004)

Beyond customer service, revised
per: Gerson, Richard F.
Publicat: (1998)

Positively outrageous service how to delight and astound your customers and win them for life /
per: Gross, T. Scott
Publicat: (2004)

Service recovery and service continuity
Publicat: (2005)

Why service stinks ... and exactly what to do about it
per: Gross, T. Scott
Publicat: (2003)

The customer-driven company : moving from talk to action /
per: Whiteley, Richard C.
Publicat: (1991)

Service design for business : a practical guide to optimizing the customer experience /
per: Reason, Ben, 1972-, et al.
Publicat: (2016)

Customer winback how to recapture lost customers and keep them loyal /
per: Griffin, Jill
Publicat: (2001)

Surprise! : The secret to customer loyalty in the service sector /
per: Magnini, Vincent P.
Publicat: (2015)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
per: Smith, Mari, 1966-
Publicat: (2011)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
per: Mitchell, Dave, 1961-
Publicat: (2014)

The daily you how the new advertising industry is defining your identity and your worth /
per: Turow, Joseph
Publicat: (2011)

Managing quality customer service a practical guide for establishing a service operation /
per: Martin, William B.
Publicat: (1989)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
per: Fragasso, Philip M., 1950-
Publicat: (2008)

Strategic customer management strategizing the sales organization /
per: Piercy, Nigel
Publicat: (2009)