Social network analysis in telecommunications

The little data book on information and communication technology.
Publicado em: (2016)

The little data book on information and communication technology 2011.
Publicado em: (2011)

E-topia "Urban life, Jim--but not as we know it" /
por: Mitchell, William J. (William John), 1944-2010
Publicado em: (1999)

Beyond the pandemic? : exploring the impact of covid-19 on telecommunications and the internet /
Publicado em: (2023)

Connecting the nineteenth-century world the telegraph and globalization /
por: Wenzlhuemer, Roland
Publicado em: (2013)

The great telecom meltdown
por: Goldstein, Fred R.
Publicado em: (2005)

The communications revolution /
por: Williams, Frederick, 1933-
Publicado em: (1982)

OECD communications outlook 2007
Publicado em: (2007)

OECD communications outlook 2005
Publicado em: (2005)

OECD communications outlook 2011.
Publicado em: (2011)

Connecting learning across the institution /
Publicado em: (2014)

Perspectives des communications de l'OCDE 2011
Publicado em: (2013)

Communications in the twenty-first century /
Publicado em: (1981)

Smart data pricing /
Publicado em: (2014)

The political economy of global communication an introduction /
por: Wilkin, Peter
Publicado em: (2001)

Service innovation organizational responses to technological opportunities & market imperatives /
Publicado em: (2003)

Auditing social media a governance and risk guide /
por: Scott, Peter R., 1964-
Publicado em: (2011)

The struggle for control of global communication the formative century /
por: Hills, Jill
Publicado em: (2002)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
por: Lowenstein, Michael W., 1942-
Publicado em: (2011)

The telecommunications challenge changing technologies and evolving policies : measuring and sustaining the new economy : report of a symposium /
Publicado em: (2006)

The customer-driven company : moving from talk to action /
por: Whiteley, Richard C.
Publicado em: (1991)

Service recovery and service continuity
Publicado em: (2005)

New service paradigms AMA SERVSIG Conference 2003 /
Publicado em: (2004)

Beyond customer service, revised
por: Gerson, Richard F.
Publicado em: (1998)

Positively outrageous service how to delight and astound your customers and win them for life /
por: Gross, T. Scott
Publicado em: (2004)

When customers talk --turn what they tell you into sales /
por: Gross, T. Scott
Publicado em: (2005)

Why service stinks ... and exactly what to do about it
por: Gross, T. Scott
Publicado em: (2003)

Service design for business : a practical guide to optimizing the customer experience /
por: Reason, Ben, 1972-, et al.
Publicado em: (2016)

Customer winback how to recapture lost customers and keep them loyal /
por: Griffin, Jill
Publicado em: (2001)

Surprise! : The secret to customer loyalty in the service sector /
por: Magnini, Vincent P.
Publicado em: (2015)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
por: Smith, Mari, 1966-
Publicado em: (2011)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
por: Mitchell, Dave, 1961-
Publicado em: (2014)

The daily you how the new advertising industry is defining your identity and your worth /
por: Turow, Joseph
Publicado em: (2011)

Strategic customer management strategizing the sales organization /
por: Piercy, Nigel
Publicado em: (2009)

Perception of a difference the power in buying, marketing and selling customer care /
por: Zimmerman, Wesley
Publicado em: (2005)

Strategic customer service managing the customer experience to increase positive word of mouth, build loyalty, and maximize profits /
por: Goodman, John A.
Publicado em: (2009)