Social network analysis in telecommunications

The little data book on information and communication technology.
Έκδοση: (2016)

The little data book on information and communication technology 2011.
Έκδοση: (2011)

E-topia "Urban life, Jim--but not as we know it" /
από: Mitchell, William J. (William John), 1944-2010
Έκδοση: (1999)

Beyond the pandemic? : exploring the impact of covid-19 on telecommunications and the internet /
Έκδοση: (2023)

Connecting the nineteenth-century world the telegraph and globalization /
από: Wenzlhuemer, Roland
Έκδοση: (2013)

The great telecom meltdown
από: Goldstein, Fred R.
Έκδοση: (2005)

The communications revolution /
από: Williams, Frederick, 1933-
Έκδοση: (1982)

OECD communications outlook 2005
Έκδοση: (2005)

OECD communications outlook 2007
Έκδοση: (2007)

OECD communications outlook 2011.
Έκδοση: (2011)

Connecting learning across the institution /
Έκδοση: (2014)

Perspectives des communications de l'OCDE 2011
Έκδοση: (2013)

Communications in the twenty-first century /
Έκδοση: (1981)

Smart data pricing /
Έκδοση: (2014)

The political economy of global communication an introduction /
από: Wilkin, Peter
Έκδοση: (2001)

Service innovation organizational responses to technological opportunities & market imperatives /
Έκδοση: (2003)

Auditing social media a governance and risk guide /
από: Scott, Peter R., 1964-
Έκδοση: (2011)

The struggle for control of global communication the formative century /
από: Hills, Jill
Έκδοση: (2002)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
από: Lowenstein, Michael W., 1942-
Έκδοση: (2011)

The telecommunications challenge changing technologies and evolving policies : measuring and sustaining the new economy : report of a symposium /
Έκδοση: (2006)

The customer-driven company : moving from talk to action /
από: Whiteley, Richard C.
Έκδοση: (1991)

Beyond customer service, revised
από: Gerson, Richard F.
Έκδοση: (1998)

Service recovery and service continuity
Έκδοση: (2005)

Why service stinks ... and exactly what to do about it
από: Gross, T. Scott
Έκδοση: (2003)

Positively outrageous service how to delight and astound your customers and win them for life /
από: Gross, T. Scott
Έκδοση: (2004)

New service paradigms AMA SERVSIG Conference 2003 /
Έκδοση: (2004)

When customers talk --turn what they tell you into sales /
από: Gross, T. Scott
Έκδοση: (2005)

Service design for business : a practical guide to optimizing the customer experience /
από: Reason, Ben, 1972-, κ.ά.
Έκδοση: (2016)

Customer winback how to recapture lost customers and keep them loyal /
από: Griffin, Jill
Έκδοση: (2001)

Surprise! : The secret to customer loyalty in the service sector /
από: Magnini, Vincent P.
Έκδοση: (2015)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
από: Smith, Mari, 1966-
Έκδοση: (2011)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
από: Mitchell, Dave, 1961-
Έκδοση: (2014)

The daily you how the new advertising industry is defining your identity and your worth /
από: Turow, Joseph
Έκδοση: (2011)

Customer intimacy : pick your partners, shape your culture, win together /
από: Wiersema, Fred
Έκδοση: (1996)

Perception of a difference the power in buying, marketing and selling customer care /
από: Zimmerman, Wesley
Έκδοση: (2005)

Marketing for rainmakers 52 rules of engagement to attract and retain customers for life /
από: Fragasso, Philip M., 1950-
Έκδοση: (2008)