Social network analysis in telecommunications

The little data book on information and communication technology 2012
منشور في: (2012)

The little data book on information and communication technology 2011.
منشور في: (2011)

E-topia "Urban life, Jim--but not as we know it" /
حسب: Mitchell, William J. (William John), 1944-2010
منشور في: (1999)

Beyond the pandemic? : exploring the impact of covid-19 on telecommunications and the internet /
منشور في: (2023)

Connecting the nineteenth-century world the telegraph and globalization /
حسب: Wenzlhuemer, Roland
منشور في: (2013)

The great telecom meltdown
حسب: Goldstein, Fred R.
منشور في: (2005)

The communications revolution /
حسب: Williams, Frederick, 1933-
منشور في: (1982)

OECD communications outlook 2005
منشور في: (2005)

OECD communications outlook 2007
منشور في: (2007)

OECD communications outlook 2011.
منشور في: (2011)

Connecting learning across the institution /
منشور في: (2014)

Perspectives des communications de l'OCDE 2011
منشور في: (2013)

Communications in the twenty-first century /
منشور في: (1981)

Smart data pricing /
منشور في: (2014)

The political economy of global communication an introduction /
حسب: Wilkin, Peter
منشور في: (2001)

Service innovation organizational responses to technological opportunities & market imperatives /
منشور في: (2003)

Auditing social media a governance and risk guide /
حسب: Scott, Peter R., 1964-
منشور في: (2011)

The struggle for control of global communication the formative century /
حسب: Hills, Jill
منشور في: (2002)

The telecommunications challenge changing technologies and evolving policies : measuring and sustaining the new economy : report of a symposium /
منشور في: (2006)

The customer advocate and the customer saboteur : linking social word-of-mouth, brand impression, and stakeholder behavior /
حسب: Lowenstein, Michael W., 1942-
منشور في: (2011)

Service recovery and service continuity
منشور في: (2005)

Why service stinks ... and exactly what to do about it
حسب: Gross, T. Scott
منشور في: (2003)

The customer-driven company : moving from talk to action /
حسب: Whiteley, Richard C.
منشور في: (1991)

Positively outrageous service how to delight and astound your customers and win them for life /
حسب: Gross, T. Scott
منشور في: (2004)

When customers talk --turn what they tell you into sales /
حسب: Gross, T. Scott
منشور في: (2005)

New service paradigms AMA SERVSIG Conference 2003 /
منشور في: (2004)

Beyond customer service, revised
حسب: Gerson, Richard F.
منشور في: (1998)

Service design for business : a practical guide to optimizing the customer experience /
حسب: Reason, Ben, 1972-, وآخرون
منشور في: (2016)

Customer winback how to recapture lost customers and keep them loyal /
حسب: Griffin, Jill
منشور في: (2001)

Surprise! : The secret to customer loyalty in the service sector /
حسب: Magnini, Vincent P.
منشور في: (2015)

The daily you how the new advertising industry is defining your identity and your worth /
حسب: Turow, Joseph
منشور في: (2011)

The new relationship marketing : how to build a large, loyal, profitable network using the social Web /
حسب: Smith, Mari, 1966-
منشور في: (2011)

The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance /
حسب: Mitchell, Dave, 1961-
منشور في: (2014)

What's the future of business? changing the way businesses create experiences /
حسب: Solis, Brian
منشور في: (2013)

Managing quality customer service a practical guide for establishing a service operation /
حسب: Martin, William B.
منشور في: (1989)

Perception of a difference the power in buying, marketing and selling customer care /
حسب: Zimmerman, Wesley
منشور في: (2005)