Cita APA (7a ed.)
Peppers, D., & Rogers, M. (2011). Managing customer relationships: A strategic framework (2nd ed.). Wiley.
Cita Chicago Style (17a ed.)
Peppers, Don, y Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Hoboken, N.J.: Wiley, 2011.
Cita MLA (9a ed.)
Peppers, Don, y Martha Rogers. Managing Customer Relationships: A Strategic Framework. 2nd ed. Wiley, 2011.
Precaución: Estas citas no son 100% exactas.